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Cellular Problem

Good day to anyone !!

may I ask some solution to my problem on my phone, which is it shows that " your phone cannot make and receive calls and access cellular data until it has been updated but my phone is up tp date and I follow all the step of what the apple shows on their site. I already reset the network settings but the cellular didn't shows now when im going to click that on settings . please help me

thank you

iPhone 5s, iOS 12

Posted on Sep 14, 2020 4:51 PM

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Question marked as Best reply

Posted on Sep 14, 2020 6:32 PM

Hi, you can check this: Update your carrier settings on your iPhone or iPad

When you go to Settings > General > About, look for Carrier or Service Provider & see if there are any red dots that an update is available.


You may need to restore your phone as new:

How to back up your iPhone, iPad, and iPod touch

Restore your iPhone, iPad, or iPod to factory settings

2 replies
Question marked as Best reply

Sep 14, 2020 6:32 PM in response to markjayson20

Hi, you can check this: Update your carrier settings on your iPhone or iPad

When you go to Settings > General > About, look for Carrier or Service Provider & see if there are any red dots that an update is available.


You may need to restore your phone as new:

How to back up your iPhone, iPad, and iPod touch

Restore your iPhone, iPad, or iPod to factory settings

Cellular Problem

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