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Why is ipad not turning on?

My iPad is not turning on

iPad Air 2, iPadOS 13

Posted on Sep 15, 2020 2:34 AM

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Question marked as Best reply

Posted on Sep 15, 2020 3:51 AM

Connect your iPad to its Power Adapter and allow to charge for at least an hour. Then, whilst still connected to the Power Adapter:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If the iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

2 replies
Question marked as Best reply

Sep 15, 2020 3:51 AM in response to Makabea

Connect your iPad to its Power Adapter and allow to charge for at least an hour. Then, whilst still connected to the Power Adapter:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If the iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

Why is ipad not turning on?

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