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mail issues

what to do when mail does not open?

below the messages i'm getting



Mail cannot save information about your mailboxes because of a network problem

Click Quit and check your network settings, and that you can still access your home folder. Then open Mail again.

MacBook Pro 15”, macOS 10.14

Posted on Sep 15, 2020 7:02 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 15, 2020 9:21 AM

Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?


Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.


If still no good Disconnect from the Internet, then start Mail, look for the last rec'd eMail.


Does Mail crash if no internet?


Quit Mail & login to your WebMail in a Browser, if possible delete any later eMails there after the last rec'd one on the Mac.


If you have no POP accounts & they’re all IMAP accounts then in Mail’s Mailbox menu choose Rebuild.

4 replies
Question marked as Top-ranking reply

Sep 15, 2020 9:21 AM in response to mauriziobusso

Safe Boot from the HD, (holding Shift key down at startup), does the problem occur in Safe Mode?


Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.


If still no good Disconnect from the Internet, then start Mail, look for the last rec'd eMail.


Does Mail crash if no internet?


Quit Mail & login to your WebMail in a Browser, if possible delete any later eMails there after the last rec'd one on the Mac.


If you have no POP accounts & they’re all IMAP accounts then in Mail’s Mailbox menu choose Rebuild.

mail issues

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