Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

"App cannot be updated because it was refunded or purchased with a different Apple ID." - while I am logged in

I have bought MacBook pro 13'' from a shop in my country. We don't have any authorised seller here so this was the only option.

When I try to update pre loaded applications GarageBand, KeyNote, Numbers, iMovie and Pages, I get "iMovie cannot be updated because it was refunded or purchased with a different Apple ID." message and those apps don't get updated. I was logged in but still this message appears. I have now a doubt if the seller sold me a used device.

Please tell me if this can happen because it's a used device. If not, how can I solve this issue? This is the only apple ID I used in my device and those apps were already installed when I purchased.

Thank you.

Posted on Sep 15, 2020 10:14 AM

Reply
Question marked as Best answer

Click here and follow the instructions. If you can't accept them into your Apple ID and didn't customize your order with paid preloaded applications, delete and redownload them.


(184034)

Posted on Sep 15, 2020 10:16 AM

1 reply

"App cannot be updated because it was refunded or purchased with a different Apple ID." - while I am logged in

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.