Cant hear anything when Im on a call

Question

Level 1

9 points

Cant hear anything when Im on a call

After the ios update I can’t hear anything when Im on a call the speaker works just fine so it perfect when using speaker or ringing or even watching videos but when I get a call the sound is super low to the point where I have to put it on speaker to hear the other person I have tried cleaning it and have done everything it said on the apple page but nothing seems to help and before the update it was super loud sometimes i would lower the volume so the people next to me wont hear my call can you please help me! Nothing in the settings help nor cleaning it. By the way I have an iphone 8 plus

iPhone 8 Plus, iOS 13

Posted on Sep 15, 2020 10:17 AM

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Answer 1

Top-ranking reply

mario49

Community Specialist

Sep 16, 2020 10:10 AM in response to aloosh418

Hey aloosh418,

Thanks for the update. If you cannot hear anything on every call, it may be an issue with the receiver speaker at the top of the iPhone. You can also try to update the carrier settings on the iPhone. While the second article says it is for No Service, there are a couple things you can try that may be able to help.

Try to raise the volume while you are on a call and not using speakerphone.

Update your carrier settings on your iPhone or iPad

If you see No Service or Searching on your iPhone or iPad

Have a good one.

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Answer 2

mario49

Community Specialist

Sep 16, 2020 9:15 AM in response to aloosh418

Hi aloosh418,

Thank you for contacting Apple Support Communities. Based on what you stated, it seems like you cannot hear anything while on calls. If the speaker works it may be isolated to the receiver.

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.

Cheers.

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