4 Replies Latest reply: Jul 28, 2010 4:14 AM by b noir
Froonp Level 1 Level 1 (0 points)
Hello,

I apologize if the subject is already answered in another thread, but I searched for a while even if I found a lot of people with problems looking like mine, I did not find the solution to have my iTunes right.

I have a Windows XP PC where I had installed iTunes a year ago.

Now I bought an iPod Touch, and installed the latest version of iTunes, but it asked me to uninstall Apple Mobile Device Service as it was too old, and my iPod was not recognized in iTunes.

I managed to uninstall Apple Mobile Device Service after a lot of troubles, as it made an error and did not want to uninstall. I removed it from the services, removed it from the installed programs, uninstalled everything named Apple including Bonjour & QuickTime, renamed the C:\PROGRAM FILES\FICHIERS COMMUNS\APPLE folder as a .old folder.

Now, when I install iTunes 9.2.1, it don't install Apple Mobile Device Service back, and so my iPod is not recognized at all.

What should I do ?

Thanks for any help you can provide.

Windows XP
  • Froonp Level 1 Level 1 (0 points)
    I thought that peuple from Apple were monitoring this thread to help people that are in trouble with iTunes. This obviously is not the case. Would someone knows how to attract someone from Apple's attention to have some help with Apple's products.

    Is there a support email or something ?

    Thanks for any help provided.
  • b noir Level 9 Level 9 (72,020 points)
    During the Apple Mobile Device Support component of the installs (normally near the end of the install process), do you see a notification saying "Rolling back installation" (or the French equivalent), Froon? Or does the AMDS install seem to complete without any indication that something has gone wrong?
  • Froonp Level 1 Level 1 (0 points)
    Hello,

    Thanks for taking some time to answer.
    During the iTunes installation, I don't see the Apple Mobile Device Support component of the installation.
    The iTunes installation simply does its job, and when it is finished, the Apple Mobile Device Service is simply not present in the Windows Services, and the Apple Mobile Device Support files are not present in the Apple directory.

    Would someone know why the iTunes installation don't install the Apple Mobile Device Support ???

    Thanks.
  • b noir Level 9 Level 9 (72,020 points)
    many thanks.

    The iTunes installation simply does its job, and when it is finished, the Apple Mobile Device Service is simply not present in the Windows Services, and the Apple Mobile Device Support files are not present in the Apple directory.


    With a "completely silent" AMDS install failure like that, sometimes there's trouble with HKEYCURRENTUSER registry keys for your normal Windows user account.

    If that's what is afoot here, we might be able to get AMDS to install properly by doing the iTunes install from inside a different Windows User account.

    So let's try the following procedure.

    (1) In your normal Windows user account, do a complete uninstall of iTunes and related componentry as per:

    [Suppression et réinstallation d’iTunes, de QuickTime et d’autres composants logiciels sous Windows XP|http://support.apple.com/kb/HT1925?viewlocale=fr_FR]

    (2) Create a new Windows User account with full administrative rights. Log out of your normal account, and log into the new user account. (Do not use fast user switching to move between accounts.)

    (3) From inside the new user account, try another iTunes install:

    http://www.apple.com/itunes/download/

    Does AMDS install this time?

    If so, log out of the new account and log back into your old account. Does iTunes launch and sync properly from inside there now?