Hi,
In may i paid for a one year subscription on microsoft 365 personal on the app store through my macbook.
I then did a factory setting of my macbook pro recently. When i go into settings and my apple ID when I see my subscription it does say i have a paid one year microsoft 365 personal however I cannot find it on the app store.
Can someone please help its urgent as having this is vital for my work !
MacBook Pro 13″, macOS 10.15
Contact iTunes Support for assistance. See the Apple Support articles below for contact information.
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Dear Eric Root thank you. I actually spent my day contacting apple support who then sent me to microsoft support who in return sent me back to apple. Basicaly I am receiving zero help from apple support I paid even one year worth of subscription for microsoft 365 which is vital for my work and I cannot access it because the app store does not recognise that I have a licence.
Thanks a lot though !
microsoft 365 personal
