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User profile for user: craigjamieson
craigjamieson Author
User level: Level 1
6 points

Apple Watch unpaired but still connected to my Apple Account

I sold my Apple Watch and the new owner is trying to set it up, but it is still connected to my account. I have unpaired it from my iPhone and removed it from my Apple Account, I cannot see a watch in the list of the devices, but this problem persists even when going through the settings and erasing the phone data again. Please can someone assist?

Posted on Sep 16, 2020 6:39 AM

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User profile for user: Eric--F
Eric--F
User level: Community Specialist

Posted on Sep 17, 2020 11:19 AM


Hello craigjamieson,


Thanks for asking the Apple Support Communities for help with the Apple Watch you sold Apple Watch.


It sounds like you need to go remove Activation Lock. Check the info in this help article: About Activation Lock on your Apple Watch - Apple Support


"If you can't access your iPhone or Apple Watch, or if your Apple Watch isn't paired with your iPhone and you need to turn off Activation Lock:

  1. On a computer, go to iCloud.com and sign in with your Apple ID. 
  2. Go to Find My iPhone.
  3. Select All Devices, then click your Apple Watch.
  4. Click Erase Apple Watch. Select Next until the device is erased.
  5. Click the remove button  next to your Apple Watch."


Thanks and have a wonderful day.

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Question marked as Top-ranking reply
User profile for user: Eric--F
Eric--F
User level: Community Specialist

Sep 17, 2020 11:19 AM in response to craigjamieson


Hello craigjamieson,


Thanks for asking the Apple Support Communities for help with the Apple Watch you sold Apple Watch.


It sounds like you need to go remove Activation Lock. Check the info in this help article: About Activation Lock on your Apple Watch - Apple Support


"If you can't access your iPhone or Apple Watch, or if your Apple Watch isn't paired with your iPhone and you need to turn off Activation Lock:

  1. On a computer, go to iCloud.com and sign in with your Apple ID. 
  2. Go to Find My iPhone.
  3. Select All Devices, then click your Apple Watch.
  4. Click Erase Apple Watch. Select Next until the device is erased.
  5. Click the remove button  next to your Apple Watch."


Thanks and have a wonderful day.

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Apple Watch unpaired but still connected to my Apple Account

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