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iTunes account

my iTunes account is locked and i can’t unlock because I forgot my password and my security questions so now i want to change my security questions

iPhone 8, iOS 13

Posted on Sep 16, 2020 8:00 PM

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Posted on Sep 17, 2020 12:54 AM

See if you can reset them : If you forgot the answers to your Apple ID security questions


If you can’t reset them yourself you could try contacting Support in the country where you live (and which is therefore the country on your account) and see if they can reset them for you : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on ‘Get support’)


But Support might not be able to reset them for you, from Security and your Apple ID : ‘Without proof of your identity via a temporary Support PIN and other carefully selected criteria, Apple Support can't help you perform any actions on your account.

1 reply
Question marked as Best reply

Sep 17, 2020 12:54 AM in response to faiza7

See if you can reset them : If you forgot the answers to your Apple ID security questions


If you can’t reset them yourself you could try contacting Support in the country where you live (and which is therefore the country on your account) and see if they can reset them for you : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on ‘Get support’)


But Support might not be able to reset them for you, from Security and your Apple ID : ‘Without proof of your identity via a temporary Support PIN and other carefully selected criteria, Apple Support can't help you perform any actions on your account.

iTunes account

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