What are: AdjustableProduct, AssistiveFile, and InitialWindow?

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Level 1

8 points

What are: AdjustableProduct, AssistiveFile, and InitialWindow?

I'm running High Sierra 10.13.6 on a iMac (late 2009) with Safari 13.1.2. Three applications keep on showing up in Safari Extensions: AdjustableProduct, AssistiveFile, and InitialWindow. To uninstall them, I am directed to deleting the files which are in the Applications folder. When I delete them, they come back. On occasion, they appear to launch, on their own, and apparently launch Safari in the process. The extension usually or always quits itself, sometimes Safari quits on its own and sometimes it stays running. I have deleted them several times now, and they keep coming back.

I have done a few searches for these extension and have been unable to find any information about them. I suspect malware but really don't know anything about anything. If the extensions/apps return, what should I do to get rid of them?

iMac, macOS 10.13

Posted on Sep 17, 2020 7:05 AM

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Answer 1

Neil22R

Community Specialist

Sep 20, 2020 7:57 AM in response to pablonium

Hello pablonium.

Thanks for reaching out to Apple Support Communities. We understand that there are some unknown Safari extensions which you are unable to remove. We will be glad to assist. You have performed some great troubleshooting so far. Next, we would suggest making sure that your macOS is up to date then restarting your Mac to see if that helps.

How to update the software on your Mac

If the issue persists, you can also try the following third-party malware removal too:

Malwarebytes

Cheers.

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Answer 2

pablonium Author

Level 1

8 points

Oct 5, 2020 2:04 PM in response to Neil22R

I ended up using Malwarebytes after trying every other solution I could find that did not involve third party software. It identified a dozen or so malwares, most if not all of them advert-oriented. Are there extensions or other software I can get that will prevent that from happening again? Will a VPN help?

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Answer 3

Oct 5, 2020 5:01 PM in response to pablonium

Hi pablonium.

Thanks for following up. Glad to hear that we could help. Please see the following resource for some steps to help prevent pop-up ads: About pop-up ads and windows in Safari

Take care.

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Answer 4

pablonium Author

Level 1

8 points

Oct 5, 2020 2:05 PM in response to pablonium

Also: thank you so much for your assistance. I should have said that first, but I'm face and eyes into work and just trying to get my computer to behave. Thanks.

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What are: AdjustableProduct, AssistiveFile, and InitialWindow?

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