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I got an email saying that I purchased an item that I did not purchase

I think that someone used my ID to charge something that I did not charge. Can't find a way to see if I was really charged or it was someone pfishing.

Posted on Sep 17, 2020 8:31 AM

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Question marked as Top-ranking reply

Posted on Sep 17, 2020 9:00 AM

Check:

See your purchase history for the App Store or iTunes Store - Apple Support

To see if it was a purchase on your account.


Also take a look at these articles

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

Identify legitimate emails from the App Store or iTunes Store - Apple Support


You can report it by forwarding it to reportphishing@apple.com.


Hope this helps!

2 replies
Question marked as Top-ranking reply

Sep 17, 2020 10:55 AM in response to vena180

Has your credit card been charged? Are you sure the message is legitimate? Does it contain a link for you to sign in somewhere? It may be a scam. 


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers . 


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

I got an email saying that I purchased an item that I did not purchase

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