iPhone keeps freezing after iOS 14 update

My phone keeps freezing and when I text the s and w is hard to tap and sometimes it takes me to tap my screen hard for it to respond I sometimes can’t even swipe up on or put in my password on my Lock Screen

Yeah. It is very frustrating when I’m trying to complete things that can’t be saved and have to completely close down the app, reopen it and redo all the info I added, praying it doesn’t freeze again!!! Thing is, my daughter has a pro max too and hers works just fine!!! VERY disappointed and irritated!!

You can contact apple directly through their website’s support area. Otherwise, you can try to message them directly, but apparently I can’t pay the number here.. so unfortunately you’ll have to do it that way. I am baking stuff up and they’re going to reinstall my os

But if you've got an older phone, don't bother upgrading, you will probably still have the issue. Freezing issue applies to my iPhone 12 mini on iOS 14.4 Very frustrating that this is still happening. Hope Apple sees the number of people complaining on this forum and fixes it in iOS.

I did the same a couple of months ago when the freezing problem got on my nerves. I also deleted the apps that were suffering mostly: Mail app and Mail accounts on my iPad and iPhone, and Safari on my iPhone. Restoring the devices, upgrading to the latest iOS version, restoring the apps, and mailboxes helped greatly with the problem, though their performance was nothing like as good as when they were on iOS 13.

Unfortunately since then performance of both devices has declined again to being frustrating to use, so don’t expect anything more than a temporary fix.

IOS14 is to blame - my devices were fine on iOS 13, which suggests to me either Apple is incompetent and can no longer produce good software, or it is a deliberate ploy to slow down older devices just like they did with battery gate.

Restarting your phone will help temporarily if you don’t mind doing it daily. Volume up/down, then hold the side button until the Apple logo appears.

What worked for me for a couple of weeks (make sure you have a full backup first) was delete the Safari and email apps and all my email accounts, Restore the phone from backup, then reinstall Safari and the Email app, and recreate the email accounts. A pain in the arse, and when you think about it will never be fully effective because you’re restoring the same files that caused the problem in the first place. It worked for about 2 or 3 weeks but now both my iPhone X and iPad are back to where they were after installing IOS14 - laggy and crashing.

One other thing that affects the iphone but not the iPad: after scrolling up and down a webpage in Safari for 5 or 10 seconds or so, instead of continuing to scroll the page it zooms the page instead. Makes no difference if Accessibility/Zoom is switched on or off.

These problems are definitely caused by iOS 14 (both iPhone and iPad were fine on ios13), and it appears that Safari and the Apple email client app have problems too on iOS 14 that make everything else worse.

Very importantly, this issue is caused by iOS 14 and NOT your iPhone or iPad so buying a new phone is not the answer. Unless you buy Android 🤔. There are many posts here and on other sites from folk with iPhone 11 and 12s that suffer this too.

It’s about time Apple fixed it but I’m not sure if they know how.

As I’ve stated previously, this needs to be publicised via socials so please do what you can to spread the word and also report it to Apple technical support. Perhaps if everybody does this Apple will understand the scale of the problem and do something about it!

Yes, but that’s the problem - IOS14 is causing Apple apps to fail on a variety of devices. Whilst restarting is a temporary solution it is not a permanent one and shouldn’t be necessary - just like it wasn’t when running iOS 13. You’ll probably find that if an app stalls, pressing the right hand side button and then manually unlocking it again temporarily fixes it, but again, you shouldn’t have to do this regularly. The perceived value of Apple devices is that they’re of the highest quality and that Apple users don’t have to suffer problems with apps crashing and stalling that users of non-Apple devices might - which is why we self-justify spending extortionate sums of money on Apple products.

When that quality disappears, as it has since iOS 14, then we’re just mugs who pay too much money for worse than average kit.

My iPhone X was replaced under Apple care after it had been doing this for some time. It eventually got to a state of being locked all the time. When I got the replacement I was able to get it to reset following the iTunes reset procedure. The new phone it’s also doing it so clearly that proves it iOS as like all other correspondents it was fine under ios11. I have a 12 mini in the house and I have only observed it once momentarily.

one thing I have also noticed with the new x is that sometimes if I turn the screen off and wait for a number of minutes it comes good. Force restart usually works but not always.

lots of colleagues and friends with x and 11 are also reporting similar behaviour. Be nice if we could revert to iOS 11 easily.

i am noting apple seem to have been pushing through 14.n releases but have yet to see a 14.n.x which makes me think they are feature focused rather than Fix focused at the moment.

It’s interesting to find out how widespread this issue is across a range of models.

Yes, when you state “one thing I have also noticed with the new x is that sometimes if I turn the screen off and wait for a number of minutes it comes good.”

This is the same as I stated above ‘You’ll probably find that if an app stalls, pressing the right hand side button and then manually unlocking it again temporarily fixes it,’

You’ll find you don’t have to wait a few minutes, simply locking and unlocking the screen works temporarily.

I’ve again reported this issue to @Apple Support via Twitter and suggest you do the same. I’ve been promised tonight that the matter will be escalated within Apple Support so at least I’ll be able to explain the problem more fully.

It would be helpful if as many here as possible report the problem too so that Apple’s service desk managers have an opportunity to flag the problem as being common when they look at their call logs!

Actually 9 times out of 10 turning the screen off with the power button does not work for me.

if you receive a call in this state the only way to answer is to have a Bluetooth headset. Kind of renders the device a brick at times.

I have this freeze experience since I was using iphone 6s. Obviously iOS14 wasn't out then. Then when I got my iphone 8+ I experienced the same prior iOS14 and now with iOS14 remain same issue, my phone freeze intermittently. Whenever it freezes I press and hold the power button on right for several seconds, then when it appear a pop up power screen, I will press Home button then iOS will return to a passcode screen. This usually means it clear the memory and freezing should have stopped.

To mitigate the frequency of this happening, I set password to my email (outlook) IOS apps. Each time when I click on outlook it prompted me for touch ID before I am able to read them. It helped for a while initially.

Lately, with iOS14 it happens more frequent I am wondering if I should switch to an Android or newer Iphone. I guess it has nothing to do with my iphone 8+. It's a solid phone. I am not sure the folks in Apple is going give us a solution. But they really need to do something when they charge such high prices for Iphone 12.

Anyway, if it freezes, please try to click and hold on the affected iOS app that froze. For instance, youtube app. Then click on anything but not removing the app, unless you want to reinstall the app. Somehow this tricks work for me as a workaround.

Good luck.

My iPhone 7 Plus completely froze after the update. Literally got stuck on the apple logo, i let it die 2 times and charged it up again and it would just sit at the apple logo, I had to go and get the 12 pro just to not have a problem for the next.. idk 5 years?. Aaaanddd my insurance didn’t even want to replace my 7 without the imie Number?... and i literally couldn’t even do that. Bc I can’t access the phone. Also yes I did try the force reboot and then the whole “plug it into the MacBook” thing and nothing worked.

Hi Gaz

ios14 has introduced many problems on loads of Apple devices. Do you notice most problems in Apple apps? Email and Safari have stalling and crashing problems on my iPhone X and iPad. Both were fine and performed well before changing to IOS14, but moving to the new iOS instantly caused problems. Both have been restored from old backups so it must be the new iOS that’s causing it. There are also 17 pages of issues recorded in this thread! For me, Apple have been very helpful on line and in-store but they weren’t able to resolve It. It’s unlikely to get better with the imminent IOS14.5, and when ios15 appears then it’s likely to be at least based on 14 so probably won’t cure things either. Personally, I believe it’s been deliberately done to encourage people to buy new phones. But because ios14 also causes problems with newer Apple phones as well as those a couple of years old then the reality is that many people are likely to move to Android.

mine too, my XR has just started doing this past 48 hours, could be whilst typing email browsing contacts or with app open. turns dark screen, blanks out for 10 secs returns to home screen

extremely annoying