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iPhone XS doesn't charge after update to iOS 14.

My iPhone XS doesn't charge after update to iOS 14.


After the update to iOS 14, I checked some functions and went to sleep. In the morning I took my phone from the shelf and checked WhatsUp. After few seconds the display gets black. I was not able to switch it on. Now , I can only see the battery symbol with a thin red line in it with a cable on the display. If I put the charge cable in the phone, the phone recognizes it (the cable on the display disappears), but nothing is happening. The phone doesn't charge any more.


Please help me. I have no warranty anymore.

iPhone XS

Posted on Sep 17, 2020 9:12 AM

Reply
40 replies

Oct 8, 2020 12:39 PM in response to Anton_X

Thank you for the clear details. My mothers iPhone SE (1st gen) did the same thing. Plugged in as normal over night. Woke up in the morning to 2% battery. Tested with 2 different apple cords and wall plugs - no charge all day.

Tested on my own cords and plugs and after 30min only 2% still. Changed wall plug to the lower 5w that came with my watch and took out SIM - charged as normal. Put SIM back and seems to be ok so far. Will be checking how long it last and if it will charge as normal in the next few days.

Oct 10, 2020 3:16 PM in response to Anton_X

Well well Anton.

so I left my phone for 4 days on airplane mode checking it everyday and took it off charge yesterday bare in mind I was using a high powered genuine iPad charger to charge it constantly. Did about 10 mins of browsing, 10 mins of Facebook and red the news, during this time the battery stayed at 100% then the phone died again not to switch back on. so I contacted apple support to inform them I had a problem that has only become apparent after the update to ios14 as the phone was all good before 14 to which they told me to take it into the nearest store which in my case was Sheffield (UK). I explained to the Apple representative in store that it had a replacement 3rd party battery that had been professionally installed by a specialist company that repairs phones at a microscopic level to which I got the discerning “oh my god”.. to which I replied she was talking rubbish. From that moment on I knew they had no interest in repairing my phone and was only interested selling me a replacement or new phone.

I then contacted the engineer who worked on the phone who told me that this is happening across the country and is hearing more and more reports on a daily basis and has put a temporary hold on replacing batteries in iPhone X and upwards. This problem is due to script been written into iOS 14 which knows that the battery is not genuine (the message you see on the phone saying it’s not genuine. Because of this script and the handshake it requires from the coded chip on the battery, it refuses to charge it. In my opinion this behaviour from Apple stinks.

My argument is, what if I bought a fiat from a car salesman then 6 months later, took it to my local garage and replaced the spark plugs then my car refused to work because of the non authorised person replacing spark plugs wasn’t allowed to touch it, I’m sure there would be a legal case to be brought against fiat???

According to my tech guy, it wouldn’t matter if my battery was changed 100 times, it still wouldn’t work because the handshake from the chip on the the non genuine battery would never be there. Only Apple have the software to encode these chips. The only option he said is to solder the existing chip from the knackered genuine battery onto the non genuine battery in which this would create the handshake. In my case I’m f@&ed as I don’t have the genuine battery. This is definitely not a problem with the phone, moreover Apple forcing genuine repairs only and cutting small businesses out of the loop!!


regards,


Andy

Oct 10, 2020 3:51 PM in response to Erroll

Hi Eroll

Having a degree in electronics from years gone by and also flying nitro and lipo powered helicopters for years I do understand the dangers that come with these batteries but the way the Apple tech’s response to me disclosing the fact I had a replacement battery installed was quite frankly pathetic and somewhat autonomous as though they had read it right from a script.. I do hope there is some resolve to this for the many people suffering this self and same problem but I am very very doubtful 😒😒


Regards


Andy

Oct 10, 2020 5:26 PM in response to Andy1773

Hi Andy,


there is nothing to do with the fact if there is an original battery or not. The guy from Apple has told you that, because it is simpler to say that and to move the problem to not original battery. They are mostly not engineers there and not experts at all.


I have new battery now. But I replaced this battery by my self. And I also have this notification about non original battery. But I don’t have this problem anymore.


The Apple supervisor (manager) from Frankfurt (Germany), told me that my problem is 100% the hardware(mainboard). I asked her (women) to replace at least the battery, she told me, my iPhone was opened before, so they can’t do that anymore for free. (I understand that, but why she didn’t admit to the software issue?)


I told her and an other guy, that there is a lot of cases with not charging iPhones after update to iOS 14 in Apple community. They answered me, they sometimes read these posts, but they don’t know if these posts are real or not. 🤣


To your problem:

Can you write exact what you did to try solving your problem, your steps?


Original battery (remove the notification)

You can buy a new original battery (with wrong serial number) and program it with special programer from china (JC V1S). It is easy, like two button clicks: „Read and Write“. You will need for that your old battery and your new original battery.


Maybe your old battery is damaged in some way. Maybe, because of high current consumption, there are some irreversible chemical processes happened. We don’t know that.


My current battery:

Original Apple but with wrong serial number.

Sorry for my english. I learn it now. 🤗

Oct 11, 2020 4:25 AM in response to Anton_X

Hi Anton, here are my steps in trying to resolve this issue:-

4 months ago I obtained iPhone XS in payment for the install of an alarm system. The front screen was cracked and the rear glass was also cracked. I sent the phone to my engineer who laser etched the rear glass off and replaced for new. Replaced the front screen for genuine oled and not lcd. I also asked him to replace the battery for good measure. The phone was returned 2 days later and all was working ok.

2 weeks ago today ios14 installed into my phone during the night. Mid Monday my phone switched off albeit still showing 100% battery. Tried to charge and switch back on but phone showed battery symbol with thin red line. Pulled the charging lead and it showed to plug back in.

Sent phone back to engineer Wednesday and he replaced battery and was sent back to me last Saturday morning, Saturday afternoon the phone fail again. Same symptoms, 100% battery showing but switched off and showed flat battery symbol.

Monday, took phone to 3rd party for another replacement battery. Received back same day. Sim was already removed and in a back up phone. Left phone on charge with both WiFi and Bluetooth on switched on for a further 4 and a half days. Removed charger Friday evening and used it for approx 30 minutes on WiFi only (no sim inserted) whilst monitoring battery percentage. Kept at 100% then switched off again, not to come back on. The rest is in my previous messages going to apple etc


Regards,

Andy

Oct 11, 2020 7:42 AM in response to Andy1773

Hmmm, that is not good. ((

I tought it will be enough to let it for 4 days without sim card on the charger. But as it looks like, it is not enough.

You can try something else;

I don't know if you have access to any labor power supply and special battery adapter. Maybe your engineer can do that for you. The point is to let your iPhone enabled with sim card and wifi, with all data and apps restored, connected direcet to the power supply instead of the battery.


Power supply can deliver much more power, so your iPhone will able to perform all optimization work needed without resets!


Warning:

This is not trivial. You can completely destroy your device. Please be very careful!

I'm not responsible for any damages if something goes wrong!

Don't do It If you are not sure!


You will need:

  • DC Power Supply Test Cable (like W103+) for your iPhone model
  • Power Supply (adjustable: from 0 to 5V and maximum current at least 2-3 A)
  • Your iPhone


Your steps:

  • Switch your iPhone off
  • Open your iPhone (caryfully)
  • Disconnect the battery (caryfully)
  • Switch the Power Supply on and adjust the voltage level between 3,7 and 4.2 Volt. (For example 4.0 Volts.)
  • Adjust the maximum current between 2-3 Ampere max.
  • Connect caryfully the "DC Power Supply Test Cable" to the battery terminal of your iPhone (instead of your battery)
  • Connect the other two cables (red - Plus and blue - Minus) to terminals of Power Supply
  • Switch the iPhone on as usual (sim, mobile, wifi, bt) and let it for 3 days on this cable.
  • ...wait for 3 or 4 days
  • After 3-4 days, switch your iPhone off, disconnect the "DC Power Supply Test Cable" and connect your battery again
  • Assemble your iPhone (caryfully)
  • Switch the iPhone on and test it as usual
  • Report your results here.


Please be careful! I'm an engineer in electronics, so for me, it is not difficult. But I don't know if you easily can do that or not.

Better let a technician do it.


Good luck!

Oct 11, 2020 9:11 AM in response to Anton_X

Hi Anton,

I fully understand each and every step but unfortunately I don’t have the hardware to perform this but the good news is my engineer does. I will contact him tomorrow and send my phone off to him in hope of this being the fix. I will indeed keep you posted on this issue but once my phone goes, I will not get it back for a good week to week and a half ok. Thank you for your help and will reply when I know anything new 👍🏻👍🏻


Regards,

Andy

Oct 14, 2020 4:30 PM in response to Anton_X

Updated my phone to iOS 14.1 yesterday and now can't get it to charge past 30% I've had it plugged in for hours it says that it's charging but, it's not moving past 30% As soon as I try using it the battery drains within around 5 minutes to 10% and that's just checking emails. Before the update it was fine and would charged to 100% within an hour and last all day. Thanks Apple! I now have a phone I can't use! :(

iPhone XS doesn't charge after update to iOS 14.

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