Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Activity GPS issues after watchOS 7 and iOS 14 updates

This morning I upgraded my iPhone XS Max to iOS 14 and my S4 Watch to watchOS 7. I then went for a run, using the Outdoor Run activity on my Watch as usual, holding my iPhone while I ran (as I was listening to a podcast with AirPods). When I finished, everything was recorded as normal, and I could sync the activity to Strava.


Later, I went for a walk. I used the Outdoor Walk activity on my Watch, but this time didn't take my iPhone. When I returned, and attempted to upload the activity to Strava, I received a warning that no GPS/route data was present. I checked the Fitness and Health apps, and sure enough, there was no route on the map - only the starting point.


I spoke to someone at Apple Support and they suggested I turned off/back on a couple of related privacy settings. I have since tried another Outdoor Walk activity, without the phone present, and the problem persists - no GPS/route data.


My wife also tried the same this evening, after upgrading her iPhone X and S4 Watch too. She had the same results - i.e. with just the Watch, no GPS/route information was saved with the activity.


This seems like a bug to me. Has anyone else experienced the same issue, or has any suggestions as to how to fix it?



[Re-Titled by Moderator]


Apple Watch Series 4, watchOS 7

Posted on Sep 17, 2020 1:24 PM

Reply

Similar questions

1,375 replies

Nov 12, 2020 5:48 PM in response to Mace

this has nothing to do with Fitness+ subscriptions. Its simply a bug (which has deleted years of personal activity records for me and for most others in this thread) and abysmal handling of the situation.


Apple advertises data protection as a major strength. Now i wish i had imported my activities into an external application such as strava, where it would have been safely handled. Or Garmin connect, where i have records dating back 10 years. Cant imagine they would mess up like this. Lesson learned.



Nov 24, 2020 1:37 AM in response to thunderix

The only thing that worked for me was restoring my whole phone and watch from the latest back up that seemed to sort mine though I did do before the latest update as I was too impatient to wait and I’m running everyday so needed the maps! I did try just resetting my watch but I needed to do the phone too. Hope that helps.

Nov 26, 2020 9:00 AM in response to Hageltjes

Thought my applewatch (series 5) was the problem and bought yesterday the new one (series 6 A2376 version 7.0.1 18R395). Same problem. Today I started an activity (running outdoor) and got the same situation: after the workout my iPhone (11 pro software version 14.0.1) shows the starting point on the map but not the track. awesome .... grmpf



Dec 4, 2020 6:17 AM in response to dan_nalin

I've given up on Apple, I use MapMyWalk which has more data than Fitness. I back up my workouts to RunGap app where I can view the Lap/Splits not available in MapMyWalk. I have the workout maps and workouts data on two different places which is a comfort. Also MapMyWalk syncs to my iPhone but without the route map which is a bit of a mystery why it wouldn't sync that too but I'm not worried about that.

I lost years of workout maps by depending on Apple but it's now a case of once bitten, twice shy.

There are other apps too that you can use for workouts but those are what I use.

My advice to anyone is ensure you backup your workouts and don't depend on Apple which have let us down in the past and no guarantee that the same won't happen in a future IOS update.

Everything was great before the disastrous IOS 14 update where it all went wrong.

Apple emphasis seems to be on emoji's, wallpapers and handwashing ....... oh dear, we miss Steve Jobs he'd never have let them release software that takes numerous betas and best part of 1 year after release to finally get rid of all the bugs.

I love Apple hardware but not the case with their buggy software, hopefully this will improve in the future

Dec 8, 2020 1:15 PM in response to Hageltjes

Haha, I have to revisit this thread. Back in September when iOS 14 came out I updated my 11 pro max and S4 watch to the first official releases, and promptly all **** broke loose, like for so many others in this thread. Randomly missing gps tracks, whole exercises not syncing to the phone, and mayhem in the blue bars for standing up. I went like that for a week and then restored the phone from iCloud backup. Everything went back to normal, including historical gps tracks back to 2017. Only lost stuff like gps tracks and some missing workouts done during that week, which is something I can live with.


Haven’t touched anything since September - but suddenly, yesterday I had several missing blue bars again in the phone, but 15/12 hours registered in the watch. Funnily enough, the total of 15 hours still synced to the phone, but not all the bars...


And today I went out biking. Rode for 40 minutes, then paused to check the watch - lo and behold, 0 (zero) kilometers and 0 (zero) calories recorded. W. T. F.

That workout was synced to the phone and it has an average heart rate and a pulse diagram, but nothing else. No map, no calories. And the time did not count towards the green circle.


I rebooted my watch and started a new workout for the rest of the ride home, and that seems to have recorded everything properly (knock on wood). I also had to manually enter a biking activity in the Health app to get everything in order (important to keep the streak of currently 342 days going :) )


Dec 11, 2020 1:28 PM in response to AndersGoran

Next glitch: my S4 Watch suddenly stopped at 935 calories out of the 1000 my red circle is set to. Before that happened, I had done an outdoor walk which registered and synced fine.


When I saw I had a bit to go to close the red circle, I did an 10 min indoor walk around the kitchen table which recorded reasonable values for everything: heart rate, distance, time, calories, really all of it is there. But nothing was added to my circles which are still frozen at exactly the same values: 935/1000 kcal, 76/30 minutes - and weirder than ever: I have 16 blue stand-up bars (contiguous from 0700 to 2200, which is correct) but the counter says 13/12 hours...


And the all bars (red, green, blue) for activity in the watch are completely empty, while the numeric indicators show these frozen 935/76/13 values...


Both devices restarted, nothing changes...

Dec 13, 2020 5:37 AM in response to Hageltjes

I experience the same thing with my iWatch 4 and I have updated it to 7.1 and I have a iPone 11 PRO and have updated it also, now to 14.2.

When I tock a walk this morning and used the APP on my iWatch for outdoor walking it gave no data in my IPhone as usual so I could see how long the walk was👎🏻😡

Dec 13, 2020 2:04 PM in response to Hageltjes

I’m also using the Apple activity app - and although it shows my entire run distance - the map portion only shows the 2nd of my run so when I upload to Strava it’s using the ‘map’ and showing I ran 10k when I actually ran 20k - very frustrating! This is since November- I’ve contacted Apple 2x and nothing is helping. Really frustrating!

Activity GPS issues after watchOS 7 and iOS 14 updates

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.