You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My iPhone XR in settings -Update Apple ID Settings says some account services require you to sign in again. The Apple ID is from my old work/work phone which I believe the company has disabled as my password is no longer working. It’s asking to enter the two factor verification but I don’t have the phone. How do I fix this?
iPhone XR, iOS 13
See if you can reset the password. Enter the Apple (iCloud) ID and click Forgot Password.
For the verification code, see if anything here helps. If necessary, you can use account recovery as explained in the link at bottom of the article.
Verification code - how to get one and sign in with two-factor authentication.
I don’t think any of the solutions will work. I do not have access to the phone, phone number or email address associated with that Apple ID. It was a work phone with a work Apple ID but I used my personal Apple ID for apps. I don’t see any apps other than the ones I acquired with my personal ID.
Is this your personal phone? What ID is signed into Settings/Your Name? Do you have data from the work phone on your personal phone?
Some people have fixed this by signing out of iCloud, restarting the device, and then logging back in. That hasn't worked for everyone.
Hi Eric, it would appear that iMessage was looking for my old work Apple ID. When I updated to ISO 14, it said in order to continue using iMessage enter your password for for xxx Apple ID.
It’s my personal phone and Apple ID. I don’t believe I have any work data on this phone. That I can find anyway. I’ve searched for everything and anything that had to do with work.
The only suggestion I can think of is signing out of iCloud, restarting the device, and then logging back in.
What will happen to everything on my phone?
The data that is in iCloud should sync back to the phone after you sign back in. Data that isn't synced to iCloud shouldn't be affected.
Are things working okay now?
So far....
Old work Apple ID, password does not work
