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"... cannot be updated because it was refunded or purchased with a different Apple ID"

Hello everyone,


I've had a macbook pro for many years under another Apple ID, and I recently purchased both an iMac and a Macbook Air using a different Apple ID. On both new devices, I'm not able to update iMovie, Pages, Keynote, Garage Band or Numbers.


What should I do to be able to update these apps on the new devices under a different Apple ID?


Thank you,





iMac 27″, macOS 10.15

Posted on Sep 18, 2020 10:49 AM

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Question marked as Best reply

Posted on Sep 18, 2020 10:58 AM

Click here and follow the instructions. If you can't accept them into your Apple ID, delete and redownload them.


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"... cannot be updated because it was refunded or purchased with a different Apple ID"

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