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Apple Watch - “Unable to check for update” not connected to internet error

When trying to pair apple series 1 watch I am getting the error that “Unable to check for update” not connected to internet. The watch has been factory reset but still getting the same error.

Apple Watch

Posted on Sep 18, 2020 1:20 PM

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Question marked as Best reply

Posted on Sep 23, 2020 7:53 AM

Hi Brm14,


​Thank you for using the Apple Support Communities. We see you're running into some issues pairing your Apple Watch. That's always important, and we're happy to help out!


To double-check, which iPhone model are you using? Are you running iOS 14? If not, we recommend that as a first step:


How to back up your iPhone, iPad, and iPod touch


Update your iPhone, iPad, or iPod touch


If that doesn't help, you might try a quick restart of both devices together:


Restart your iPhone


How to restart your Apple Watch


If possible, you might also try this from a different Wi-Fi network.


Let us know if any of that helps.


Take care.

2 replies
Question marked as Best reply

Sep 23, 2020 7:53 AM in response to Brm14

Hi Brm14,


​Thank you for using the Apple Support Communities. We see you're running into some issues pairing your Apple Watch. That's always important, and we're happy to help out!


To double-check, which iPhone model are you using? Are you running iOS 14? If not, we recommend that as a first step:


How to back up your iPhone, iPad, and iPod touch


Update your iPhone, iPad, or iPod touch


If that doesn't help, you might try a quick restart of both devices together:


Restart your iPhone


How to restart your Apple Watch


If possible, you might also try this from a different Wi-Fi network.


Let us know if any of that helps.


Take care.

Oct 6, 2020 9:53 PM in response to Brm14

Try uninstalling all profiles if you have any (Settings > General > Profile > Click on each profile > Remove Profile), and reset network settings (Settings > General > Reset > Reset Network Settings).


Thereafter, connect to the internet via WiFi, and pair with your apple watch again. The update should come through successfully. This worked for me after chatting with an Apple Support Specialist over the phone!

Apple Watch - “Unable to check for update” not connected to internet error

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