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my mac will not update

I am trying to update my Mac to the new Catalina and it won't do it. Tried multiple times and no luck. What do I do?

MacBook Air 13″, macOS 10.15

Posted on Sep 19, 2020 7:19 AM

Top-ranking reply

PRP_53

Level 10

92,557 points

Posted on Sep 19, 2020 9:55 AM

Connect to charger. Shutdown. Startup and Immediately Hold Shift Key. This is Safe Mode and will take longer to boot. If all goes well, the installer will process. Note: Since you say this is an Upgrade to New Catalina, the upgrade process may require multiple automatic restarts. Just give it time until the Log-In screen appears

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my mac will not update

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