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iOS 14 text notification issues

I am not getting sound notifications on text messages nor is the banner showing up on my locked screen. I have an iPhone 11 and just downloaded the latest iOS 14. Have reset my phone twice now. Please advise. Thank you.


[Re-Titled by Moderator]

iPhone 11

Posted on Sep 19, 2020 8:45 AM

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1,668 replies

Dec 12, 2020 9:09 AM in response to Brogelle

I have noticed the same no notification issue too. Luckily I have a sound on text messages. But there is a sound bug I have a sound on emails and texts. The bug is if I am touching the screen at the time an email or text comes in the sound comes in at maximum force. Very embarrassing if in a a group setting or starling in any setting. This has happened on my iPhone 12 mini on IOS 14 and my iPhone SE 2020 on IOS 13 Come on Apple, fix the sound system in IOS.

Dec 12, 2020 11:58 AM in response to ddelgmac

I just got off the phone with one of their senior advisors again and she told me that the engineering team wanted to replicate the issue and then run diagnostics. I told her that it was intermittent and I don't know when it was going to happen again. She said that she had said that to them before they requested it. It seems like they are not thinking.


The first time they blamed my SIM card. I said to her how can this be as there are many of us, from different carriers and probably different countries.


She also said that the engineering team doesn't put much stock in these discussions. She said that she couldn't verify even if they read these. The engineers saw this link to our discussion but she isn't sure that they even bothered to read it.


She couldn't even tell me if the fix was in the next update!


I am now demanding compensation!


Another hour and a ½ wasted that I can't get back.

Dec 12, 2020 12:26 PM in response to Brogelle

Brogelle wrote:

I am not getting sound notifications on text messages nor is the banner showing up on my locked screen. I have an iPhone 11 and just downloaded the latest iOS 14. Have reset my phone twice now. Please advise. Thank you.

[Re-Titled by Moderator]

I've been reading through the many many posts and see that some of us have pursued the issue with Apple Support and have Case Numbers. When I was on my (second) lengthy call with Apple Support I did mention the thread here with, at that time, over 90K views (now over 100K). My agent was interested and listened while I read some of them that were relevant to questions she had. And, just now I saw someone say the agent they talked to didn't put much stock in discussions and wasn't interested.

What I'm wondering is this --- would it be helpful (to Apple and to us) to have a list (separate thread, I'm thinking) of ONLY open case numbers referencing this issue? Then when someone is talking to Apple Support they could point to open cases? If they could put related case numbers together, perhaps that could help with problem diagnosis. What do you all think (I am not a frequent user of this Discussion forum, so I really don't know if this would be appropriate).

Dec 12, 2020 1:52 PM in response to Brogelle

I saw on another stream, similar content that they linked the problem to their watch. They said when they turned off the watch the problem when away but turning the watch on again the problem returns. I tested it and found the same to be true. I have no idea why and no idea how to get around the problem but it does narrow down the issue.

Dec 12, 2020 3:50 PM in response to preachercam

THIS. I had this issue start in Feb. with the iOS update. iPhone X. I spent close to 12 hours on the phone with Apple over a two month period. I reset every setting. Logged every failure. Reset my phone. Deleted apps. Logged all phone data via an app they installed. Tried EVERYTHING. It’s still happening. They have no clue. The irony? It’s only on Apple’s messaging app. Every other app works, you know, like it’s supposed to. But not Apple’s own app.


In my case, I think it’s related to weak signal. I can still send and receive calls fine, but no text notification will ring inONE spot in my home. Works elsewhere. Oh, I *receive* the messages. Just no notification. I’ve given up on Apple. I was going to buy the 12 Pro — but seriously, if a $1200 cell phone can’t notify when it gets a text from another Apple device and it’s nearly 2021? No thanks. Totally bummed they don’t fix this. It’s fairly fundamental to function.


I have no iPhone.

iOS 14 text notification issues

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