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iOS 14 text notification issues

I am not getting sound notifications on text messages nor is the banner showing up on my locked screen. I have an iPhone 11 and just downloaded the latest iOS 14. Have reset my phone twice now. Please advise. Thank you.


[Re-Titled by Moderator]

iPhone 11

Posted on Sep 19, 2020 8:45 AM

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Question marked as Top-ranking reply

Posted on Nov 8, 2020 6:17 AM

Like many on here I had been having many of the same issues, missing all sorts of notifications, not just text since upgrading to ios 14 (first 14.1 then 14.2). Here is what fixed my issue... I went to settings->notifications->messages (for this example) and scrolled down to the options section. For the show previews section the "when unlocked (default)" was selected, meaning only notifications would only appear when the phone is unlocked when is hardly ever the case. I switched it always and the issue is now gone. I had to go into may other apps one by one and toggle this option back to always. Showing previews only when unlocked was 100% not my setting before this update.

What is interesting/****** me off is my wife just upgraded to ios14 and did not have issue. I went into her phone to settings->notifications->messages and for her show previews option was selected as "always (default)". Why on her phone she has options listed as "always (default)" and on my is "always" and "when unlocked (default)" I have no clue.

Thanks Apple!

1,668 replies

Nov 11, 2020 6:12 PM in response to kartes

After updating to ios 14, I cannot receive audible notifications while on a phone call. I use both wired and wireless headphones., so Bluetooth is both on and off when this occurs. When I'm not on phone call or facetime, the sound notifications work fine. I have to keep checking my phone constantly to make sure I see a notification. I know people who are visually impaired and they have no idea that they are receiving texts. I found this online, but it appears to be a bug in ios 14. No amount of tinkering with the settings helps me. https://www.iphonetricks.org/how-to-fix-messages-notifications-not-working/

Nov 11, 2020 6:32 PM in response to Hobo4

Hobo4 - Good to know that it appears to be an inherent bug in the OS.


I checked out your link - I already had the Filter Unknown Sender disabled in Messages. I tried the second option of toggling iMessage off/reboot/on. That seemed to fix my SMS notifications for now. However, I suspect notifications for other apps may still be broken. Time will tell...


When I talk with Apple tomorrow, I'll let them know this seems to be a widespread issue with multiple symptoms. Hopefully, a fix is already in the pipeline.


Thanks for your reply.

Nov 12, 2020 5:04 AM in response to Scottywwww

I had the same problem and also wrote in this thread. I did a full backup to my computer/itunes and than a factory reset. after this restored my data.

this has fixed the problem, but this could not be the solution from apple!

i only tried this because I was not willing to wait for apple to fix it (have problem since 14.1) and my phone was unusable with no notifications.

Nov 12, 2020 7:34 AM in response to kartes

Like you, I have done all of the above. I was assigned a Senior Advisor as well - went to the Apple Store "Genius" Bar, reset the phone, settings, etc.... Just tried turning off bluetooth - didn't work. My text notifications have never made a sound even before IOS 14, it's been going on since I bought the phone, the 11 Pro, almost a year now. The one correlation that I have found (and this is not always the case) is that when my phone and my computer are both on that is when it's most prominent. My Senior Advisor said it was a software issue. I have not tried resetting since IOS 14 - don't really want to go through that again. I have missed important business and personal messages - very very frustrating!!!

Nov 12, 2020 12:02 PM in response to Brogelle

I don’t get iMessage notifications when I’m using my phone, I could be doing anything and I still won’t get them.

no sound, no vibration, nothing. Even when my phones just sitting there I get nothing. The only time I get them is when my AirPods are connected and Siri read them for me. I just bought my iPhone XS and updated to the latest iOS 14.2

Nov 13, 2020 3:17 PM in response to docpat97

docpat97 - I'm not sure Apple is recommending disabling bluetooth as a fix. I believe they are just trying to troubleshoot the issue and find some sort of pattern to help them provide a permanent resolution. If disabling bluetooth seems to be a common workaround, that helps their development team hone in on that area.


Time will tell though...

Nov 14, 2020 8:31 PM in response to Brogelle

Since ios14 my phone will alert for new text messages with any sound. Silent is off, do not disturb is off. In my DND settings only two options for silence: never/when iPhone is locked. Even while do not disturb is turned off it is silencing my text messages only, can still receive calls. If the phone is unlocked I will hear the texts. I have tried reset all settings, even got the new 12 pro and having same issue. I have not reset to factory on my phone but have on the iPad and, same thing. Nothing seems to fix it besides changing the time out for the phone to lock.

iOS 14 text notification issues

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