iPad touch screen not responsive

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Sync up Author

Level 1

9 points

iPad touch screen not responsive

Has anyone fixed this problem by turning off screen time?

Posted on Sep 19, 2020 9:16 AM

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Answer 1

Sep 23, 2020 4:42 PM in response to Sync up

Hey Sync up,

Thank you for using Apple Support Communities!

We see from your post that you're looking into the issues you're having with the screen on your iPad. We'd like to help!

Try the steps here first:

If the screen isn’t working on your iPhone or iPad - Apple Support

Cheers!

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Answer 2

Sync up Author

Level 1

9 points

Sep 26, 2020 5:07 AM in response to DanielleM182

After talking to Apple support, I ended up at the Genius Bar in a store. Turns out my battery needed replacing, and they don’t replace iPad Pro batteries. So they offered me a discount on a new model, or a brand new 2015 iPad Pro 12.5 inch for $100. I took the latter and couldn’t be happier. Thanks for your suggestion

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Answer 3

Sync up Author

Level 1

9 points

Sep 23, 2020 5:16 PM in response to DanielleM182

The suggestions you sent me were not helpful. I’ve tried every suggestion that I’ve read, and I still have periodic problems where my virtual keyboard is unusable.

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Answer 4

Sep 23, 2020 5:40 PM in response to Sync up

Hey Sync up,

Thanks for the update!

If part of your screen doesn't respond, responds intermittently, or responds even when it's not touched, contact Apple Support for your iPhone or iPad.

Cheers!

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Answer 5

Sep 30, 2020 7:17 AM in response to Sync up

Hey Sync up,

Great to hear! Enjoy your new iPad.

Take care!

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iPad touch screen not responsive

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