You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

screen time passcode

I forgot my screen time passcode and I can't reset it.. why?

iPhone 6

Posted on Sep 19, 2020 9:47 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 19, 2020 9:55 AM

Minimum requirements to reset the ScreenTime passcode are: iPhone running iOS 13.4 or later AND knowledge of AppleID & Password that were used to set up that passcode.

Unfortunately your iPhone 6 cannot (because of hardware incompatibility) support iOS beyond 12.4.8 versions.


You have only two options:

  1. Cohabit with the existing restrictions
  2. Erase your device loosing all data (you can't restore data from a backup since that passcode would come back). To erase your device, follow these instructions, even if referred to a different passcode:--> If you forgot the passcode on your iPhone, or your iPhone is disabled

Regards

Giulio


2 replies
Question marked as Top-ranking reply

Sep 19, 2020 9:55 AM in response to Ntamak

Minimum requirements to reset the ScreenTime passcode are: iPhone running iOS 13.4 or later AND knowledge of AppleID & Password that were used to set up that passcode.

Unfortunately your iPhone 6 cannot (because of hardware incompatibility) support iOS beyond 12.4.8 versions.


You have only two options:

  1. Cohabit with the existing restrictions
  2. Erase your device loosing all data (you can't restore data from a backup since that passcode would come back). To erase your device, follow these instructions, even if referred to a different passcode:--> If you forgot the passcode on your iPhone, or your iPhone is disabled

Regards

Giulio


screen time passcode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.