Download and update button not showing up

Download and update button not showing up to update software iOS

iPhone 8, 12

Posted on Sep 20, 2020 12:32 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 24, 2020 2:33 PM

Hey there asha44,


Thanks for reaching out to Apple Support Communities. We understand you’re not seeing the option to update your iPhone to iOS 14. We’ll be happy to help with this.


Do you have a profile installed? Go to Settings > General, and tap Profiles & Device Management. If you see the iOS Beta Software Profile, tap Remove Profile and then restart your iPhone:


Restart your iPhone


Try updating once more and see if the issue is resolved. If not, the following steps may help you with updating:


If your iPhone, iPad or iPod touch won’t update


If that doesn’t resolve the issue, follow the steps in the second half of this article and try updating from a computer: 


Update your iPhone, iPad, or iPod touch


We hope this helps.


Take care.

1 reply
Question marked as Top-ranking reply

Sep 24, 2020 2:33 PM in response to asha44

Hey there asha44,


Thanks for reaching out to Apple Support Communities. We understand you’re not seeing the option to update your iPhone to iOS 14. We’ll be happy to help with this.


Do you have a profile installed? Go to Settings > General, and tap Profiles & Device Management. If you see the iOS Beta Software Profile, tap Remove Profile and then restart your iPhone:


Restart your iPhone


Try updating once more and see if the issue is resolved. If not, the following steps may help you with updating:


If your iPhone, iPad or iPod touch won’t update


If that doesn’t resolve the issue, follow the steps in the second half of this article and try updating from a computer: 


Update your iPhone, iPad, or iPod touch


We hope this helps.


Take care.

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Download and update button not showing up

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