You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Update stuck at update requested

Give me solution please my update stuck at requested update

Posted on Sep 20, 2020 6:20 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 20, 2020 6:32 AM

Use internet speed over 15 mbps (both download and upload) speed. Avoid latching on to Hotspot or WiFi Extenders

VPN or proxy connections might prevent your device from contacting the update servers.

If you still can't install the latest version of iOS, try downloading the update again:

  1. Go to Settings > General > [Device name] Storage.
  1. Find the iOS update in the list of apps.
  1. Tap the iOS update, then tap Delete Update.
  1. Go to Settings > General > Software Update and download the latest iOS update.

If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with iTunes.

Try updating iOS after each step.

  • Try Forget the WiFi network and add again
  • Try another WiFi network 
  • Toggle set automatically off and then on
  • Reset your network settings
  • Force restart your device
  • Remove any beta profiles, if applicable
  • If everything fails:- Use iTunes or Finder (for macOS Catalina+) to update your device instead of over-the-air


2 replies
Question marked as Top-ranking reply

Sep 20, 2020 6:32 AM in response to sukhpal16

Use internet speed over 15 mbps (both download and upload) speed. Avoid latching on to Hotspot or WiFi Extenders

VPN or proxy connections might prevent your device from contacting the update servers.

If you still can't install the latest version of iOS, try downloading the update again:

  1. Go to Settings > General > [Device name] Storage.
  1. Find the iOS update in the list of apps.
  1. Tap the iOS update, then tap Delete Update.
  1. Go to Settings > General > Software Update and download the latest iOS update.

If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with iTunes.

Try updating iOS after each step.

  • Try Forget the WiFi network and add again
  • Try another WiFi network 
  • Toggle set automatically off and then on
  • Reset your network settings
  • Force restart your device
  • Remove any beta profiles, if applicable
  • If everything fails:- Use iTunes or Finder (for macOS Catalina+) to update your device instead of over-the-air


Sep 20, 2020 6:48 AM in response to sukhpal16

Make sure that your iPhone is setup to meet the following requirements before you attempt to update the iOS version-


  • Your iPhone must have a fast Wi-Fi connection; you cannot update over cellular data or a cellular hotspot
  • The iPhone can not be in Low Power mode (Turn Low Power Mode OFF)
  • The battery state of charge must be above 50%
  • Your iPhone must have at least 3 GB or more free storage space
  • Your iPhone cannot be connected through VPN
  • If you have the iOS 13 beta on your iPhone then you must delete the beta profile and restart your phone
  • If you are not planning for it to update automatically you should turn this option off, as it will only update when the phone is plugged in, connected to Wi-Fi and locked
  • You should leave the phone plugged in until it finishes updating, both to assure that it remains above 50% and to keep Wi-Fi enabled (Wi-Fi turns off when the phone sleeps if not connected to power).


Axel F.

Update stuck at update requested

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.