đź’ˇ Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How does one Check for product authenticity

Just purchased iPod pros from Amazon, read reviews posted ,now questioning if product is counterfeit. How does one go about checking for product authenticity?

Posted on Sep 20, 2020 7:51 AM

Reply
1 reply

Sep 24, 2020 5:24 PM in response to davin213

Hey there davin213,


Thanks for reaching out to Apple Support Communities. We understand you’d like to make sure the AirPods you’ve just purchased are authentic Apple AirPods. We’ll be happy to help.


The best way to verify if the device you purchased are authentic is to make sure you’ve purchased them from an Apple Store or Authorized Reseller. Apple has a store on the Amazon site. Did you purchase this from their store? 


You can always use this link to help you find an Authorized Reseller or Apple Store: Apple - Find Locations


If not, you may be able to verify this by entering the serial number from your AirPods case in the following link: Check Your Service and Support Coverage


We hope this helps.


Take care.

How does one Check for product authenticity

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.