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Cannot receive Instagram Notifications

I did everything. Removing app, Restoring the Phone but nothing worked.

IOS : 14 Instagram : 159

Settings are all fine.

I cannot get notifications unless I open the app.

iPhone 11 Pro Max

Posted on Sep 20, 2020 2:06 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 25, 2020 12:11 PM

Hello mericdeser,


Thank you for reaching out in Apple Support Communities. We understand you're unable to receive notifications from Instagram on your iPhone.


Having the ability to receive notifications from your favorite apps is important. We'll be happy to help.


Just to be sure, we recommend to review the notification settings for Instagram. On your iPhone, please go to Settings > Instagram > Notifications. You'll want to make sure that, "Allow Notifications" is turned on and to have an alert style enabled: Use notifications on your iPhone, iPad, and iPod touch


In addition, there's an update available for Instagram which is version 160.1. That information is outlined here: Instagram - App Store Preview


We suggest to update to the latest version by going to the App Store and following these steps: Update apps or use automatic downloads


You will also want to make sure that you install the latest iOS version update: Update your iPhone, iPad, or iPod touch


Then check to make sure that Do Not Disturb is not on: Use Do Not Disturb on your iPhone, iPad, and iPod touch


Ensure that the date and time is set correctly: Set the date and time on iPhone


If you are using a VPN connection, try temporarily turning it off and then testing it again.


Please let us know if that helps.


Best regards.

3 replies
Question marked as Top-ranking reply

Sep 25, 2020 12:11 PM in response to mericdeser

Hello mericdeser,


Thank you for reaching out in Apple Support Communities. We understand you're unable to receive notifications from Instagram on your iPhone.


Having the ability to receive notifications from your favorite apps is important. We'll be happy to help.


Just to be sure, we recommend to review the notification settings for Instagram. On your iPhone, please go to Settings > Instagram > Notifications. You'll want to make sure that, "Allow Notifications" is turned on and to have an alert style enabled: Use notifications on your iPhone, iPad, and iPod touch


In addition, there's an update available for Instagram which is version 160.1. That information is outlined here: Instagram - App Store Preview


We suggest to update to the latest version by going to the App Store and following these steps: Update apps or use automatic downloads


You will also want to make sure that you install the latest iOS version update: Update your iPhone, iPad, or iPod touch


Then check to make sure that Do Not Disturb is not on: Use Do Not Disturb on your iPhone, iPad, and iPod touch


Ensure that the date and time is set correctly: Set the date and time on iPhone


If you are using a VPN connection, try temporarily turning it off and then testing it again.


Please let us know if that helps.


Best regards.

Cannot receive Instagram Notifications

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