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Your Mac was unable to communicate with your Apple Watch.

When I installed WatchOS 7 on my Series 4, I had terrible problems with the battery life. Usually when I put my watch on the charger at night, I would have about 50% battery left. After the update, my watch would last maybe 8-10 hours and then I'd start getting the 10% battery warnings. One of the solutions I found online was to unpair my watch from my iPhone and then pair it again. Doing this appears to have fixed the battery drain problem, but now I can not turn on the option to unlock my MacBook Pro with my watch.


To enable unlock with my watch I go to System Preferences -> Security & Privacy and tick the "Use your Apple Watch to unlock apps and your Mac." Sometimes I get prompted for my password to unlock my disk and sometimes I don't. In either case, "Turning on..." with a spinning icon is displayed for a few seconds, and then I get an error message from the subject of this post. It also says to "Make sure your Apple Watch is unlocked and on wrist, and your iPhone is unlocked."


This was working before I unpaired and re-paired my watch. I have tried all of the suggestions that searching for this error message brings up, including restarting everything, making sure everything is on the same WiFi network, disabling/enabling handoff, restarting bluetooth, disabling/enabling auto-unlock of watch from phone, logging my MacBook out of iCloud and back in again, etc. Nothing seems to help me get this option enabled again.


I would really like to get this option turned back on again. Any other suggestions?

MacBook Pro 15″, macOS 10.15

Posted on Sep 21, 2020 6:59 AM

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Question marked as Top-ranking reply

Posted on Sep 25, 2020 9:07 PM

This isn’t my solution but was posted in another thread by stoska992, but it worked for me!


I've finally fixed it! I found a bunch of errors related to "AutoUnlock" in the Console that was hinting to me that there was some invalid state on my Mac with keys and plists not being reset properly. 


Steps (follow at your own discretion)

  1. Open "Keychain Access"
  2. In "View", enable "Show Invisible Items"
  3. Search for "Auto Unlock"
  4. You should see a whole bunch of application passwords for "Auto Unlock: XXXX's ..."
  5. Select all records and delete (this will reset/disable auto unlock on other Macs if you use multiple Macs)
  6. Whilst still in "Keychain Access", search for "AutoUnlock" (no space)
  7. There should be 4 entries for "tlk" "tlk-nonsync" "classA" "classC"
  8. Select 4 records and delete (don't worry if they re-appear, the system repairs this automatically)
  9. Open "Finder" and navigate to "~/Library/Sharing/AutoUnlock"
  10. There should be two files "ltk.plist" and "pairing-records.plist"
  11. Delete both files
  12. Open "System Preferences" and try enabling auto unlock. You may need to enable it twice, the first attempt will fail.


Similar questions

384 replies

Nov 25, 2020 5:23 AM in response to seany85

Hello fellow sufferers. I realise this Discussion has got to page 21. I too have tried everything I can think of (thank you to Mark for your 12-step procedure. Thank you to all you agents in Apple Support for your valiant efforts). But nothing has worked for me.

Two days ago I thought of something I had not tried since getting WatchOS 7.1: restart the watch. And that has worked for me. Both our watches now unlock both our Macs. And it has stuck so far for 48 hours…


Nov 25, 2020 9:41 AM in response to Lawrence Hammer

Thanks, Lawrence. Like you I went through the full gamut when the problem first started. Then, when WatchOS 7.1 arrived, the unlocking of our Macs started intermittently. It was only then that I thought of restarting the watch. I wonder if that was the crucial step - and I wonder too, of course, whether it will all turn to worms after a couple of days. The behaviour is rather like an old analog device…

Nov 29, 2020 10:02 AM in response to TiggerGTO

I had the same problem today and I tried all the solutions posted before, but no one worked.


What I did to solve the issue is signing out from iCloud on my Macbook after following the steps proposed by mark__t and the rebooting it while signed off.

After the reboot I signed in again with my Apple ID and the Auto Unlock functionality started to work again.


Maybe someone else could find my steps useful.

Dec 17, 2020 10:36 AM in response to TiggerGTO

Hi all,


I recently starting having this issue around when I updated to Big Sur and have been ignoring it until today.


What I did unpair and repair my phone.

First, do a backup (I backed mine up to my laptop, I think you can do iCloud as well, but I prefer a hard backup) of your iphone to your mac.

Next, I unpaired my watch, which basically resets it back to factory default.

On the Mac, I opened Keychain Access and deleted the files noted in mark_t's comments (in addition to the passwords for apple watch). Then I deleted the preferences per his instructions and restarted my mac.

On the watch, I re-paired my watch to my iPhone.

Once re-pairing was complete, I went into preferences, security and privacy- and clicked on the option to unlock. It failed the first time, but was successful the second time.


Hope that helps someone here.

Dec 22, 2020 2:45 PM in response to TiggerGTO

"Unable to connect to watch" problem arose when I transitioned from iPhone 11 to 12 pro max. Using series 5 watch, new iMac. Same problem with watch unable to open my MacBook. I tried everything I could find in the discussion groups: deleting keychain access files and related, unpairing and pairing watch as new, factory reset on watch, etc, etc, etc. Over and over.


This finally worked for me. On both the iMac and MacBook, deleted the iCloud account. Then re-added iCloud on each. (I had local contact files, etc, kept on the machines.) When then trying to check the "Use your Apple Watch ..." box in Security & Privacy, did bump into a message that my Apple Account settings needed to be updated/verified. Took care of that. And, low and behold, can check that pesky "Use your Apple Watch ..." box on both the iMac and the MacBook. And, watch does do its thing when I need to log into either.

Dec 30, 2020 5:57 AM in response to mark__t

I tried the 12 step method of mark_t a few times: No success.

My solution:

I Found some old Watch passwords

Deleted old Watch passwords in Keychain

1 open KeychainAccess

2 View -> Show invisible items

4 Search for "Watch"

5 Delete: "Apple Watch ......." (Apple Watch Name)

6 Set SystemPref for unlocking Mac. I had to do this two times

Your Mac was unable to communicate with your Apple Watch.

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