Your Mac was unable to communicate with your Apple Watch.

When I installed WatchOS 7 on my Series 4, I had terrible problems with the battery life. Usually when I put my watch on the charger at night, I would have about 50% battery left. After the update, my watch would last maybe 8-10 hours and then I'd start getting the 10% battery warnings. One of the solutions I found online was to unpair my watch from my iPhone and then pair it again. Doing this appears to have fixed the battery drain problem, but now I can not turn on the option to unlock my MacBook Pro with my watch.


To enable unlock with my watch I go to System Preferences -> Security & Privacy and tick the "Use your Apple Watch to unlock apps and your Mac." Sometimes I get prompted for my password to unlock my disk and sometimes I don't. In either case, "Turning on..." with a spinning icon is displayed for a few seconds, and then I get an error message from the subject of this post. It also says to "Make sure your Apple Watch is unlocked and on wrist, and your iPhone is unlocked."


This was working before I unpaired and re-paired my watch. I have tried all of the suggestions that searching for this error message brings up, including restarting everything, making sure everything is on the same WiFi network, disabling/enabling handoff, restarting bluetooth, disabling/enabling auto-unlock of watch from phone, logging my MacBook out of iCloud and back in again, etc. Nothing seems to help me get this option enabled again.


I would really like to get this option turned back on again. Any other suggestions?

MacBook Pro 15″, macOS 10.15

Posted on Sep 21, 2020 6:59 AM

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Posted on Sep 25, 2020 9:07 PM

This isn’t my solution but was posted in another thread by stoska992, but it worked for me!


I've finally fixed it! I found a bunch of errors related to "AutoUnlock" in the Console that was hinting to me that there was some invalid state on my Mac with keys and plists not being reset properly. 


Steps (follow at your own discretion)

  1. Open "Keychain Access"
  2. In "View", enable "Show Invisible Items"
  3. Search for "Auto Unlock"
  4. You should see a whole bunch of application passwords for "Auto Unlock: XXXX's ..."
  5. Select all records and delete (this will reset/disable auto unlock on other Macs if you use multiple Macs)
  6. Whilst still in "Keychain Access", search for "AutoUnlock" (no space)
  7. There should be 4 entries for "tlk" "tlk-nonsync" "classA" "classC"
  8. Select 4 records and delete (don't worry if they re-appear, the system repairs this automatically)
  9. Open "Finder" and navigate to "~/Library/Sharing/AutoUnlock"
  10. There should be two files "ltk.plist" and "pairing-records.plist"
  11. Delete both files
  12. Open "System Preferences" and try enabling auto unlock. You may need to enable it twice, the first attempt will fail.


Similar questions

384 replies

Nov 3, 2020 11:39 AM in response to Randy Maynard1

Well, I wasn't having any luck having tried every single step listed in this forum multiple times. So, I checked for some updates to my Mac OS. I am running Mojave and had turned off all updates because this computer is used for professional audio production. To my surprise there were a couple updates... security and supplemental. Once my iMac rebooted after install, the first thing I tried was to enable the unlock with Apple Watch. It immediately worked... so fast in fact that I didn't think anything had actually happened. I logged out and re-woke the display... my watch logged me in faster than I've ever experienced. I hope this info helps those who are getting nowhere with the suggested troubleshooting.


I am now running MacOS Mojave 10.14.6.

Nov 29, 2020 10:02 AM in response to TiggerGTO

I had the same problem today and I tried all the solutions posted before, but no one worked.


What I did to solve the issue is signing out from iCloud on my Macbook after following the steps proposed by mark__t and the rebooting it while signed off.

After the reboot I signed in again with my Apple ID and the Auto Unlock functionality started to work again.


Maybe someone else could find my steps useful.

Apr 12, 2021 11:44 AM in response to TiggerGTO

Hi folks. Love the community discussions here and the tips that everyone provided. I've beat my head on my desk for weeks trying these steps over and over again. From deleting items from keychain, deleting files, unpairing the apple watch and setting it up as new and factory resetting my MacBook. None of those items worked for me.


I then went to my Apple Watch and turned off Wi-Fi. Trusting that the bluetooth phone to watch communication was working... I then went back into my System Preferences and re-enabled the Unlock with Apple Watch... BOOM it worked. I hope others find success with this! Let me know.

Nov 25, 2020 5:23 AM in response to seany85

Hello fellow sufferers. I realise this Discussion has got to page 21. I too have tried everything I can think of (thank you to Mark for your 12-step procedure. Thank you to all you agents in Apple Support for your valiant efforts). But nothing has worked for me.

Two days ago I thought of something I had not tried since getting WatchOS 7.1: restart the watch. And that has worked for me. Both our watches now unlock both our Macs. And it has stuck so far for 48 hours…


May 26, 2021 12:05 PM in response to slad

After a couple of days of it remaining flakey I decided to go nuclear and restore my iPhone 10 from scratch to the just realized 14.6 . It worked.

Even better.... It also resolved the bad battery drain (drained in 24hours with zero use) issue I had since 14 came along. This had also defied the myriad suggestions to fix (including a full restore) and seemed to be caused by background activities (mainly apple) that refused to turn off. Inspired by this I did a full restore to my IPadPro 11 which then cleaned up its battery drain as well. What makes this even more curious is yesterday there were reports of battery drain being caused by 14.6.





Steps

  1. Backup iPhone to iCloud
  2. Connect iPhone to Mac via finder
  3. Initiate restore (ie update to 14.6) from the Mac (not via Wifi)
  4. Restore backup via iCloud (wifi)
  5. Update iWatch to 7.5
  6. Re-pair iWatch and iPhone
  7. On Mac preferences - security - "Use Apple watch..." turn it off then on again
  8. Check handoff is on and same wifi on iPhone, iWatch and Mac.


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Your Mac was unable to communicate with your Apple Watch.

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