Why am I not able to purchase Apple Care Plus for my new MacBook Pro that I purchased on 8/29/2020?
MacBook Pro 16″, macOS 10.15
We are not Apple but end users like you. We have no access to Apple records.
You can check what Apple's system shows as the status of that computer. Do "About this Mac" from you Apple menu. When that opens, click the "Service" tab, then click "Check my service and support coverage status.,"
If it shows no coverage available, that could indicate that the compute was previously owned and returned. It could just be a glitch but you will need to contact Apple to see if it is possible to correct your computer's status. That will require a bill o sale with the serial number showing.
We are not Apple but end users like you. We have no access to Apple records.
You can check what Apple's system shows as the status of that computer. Do "About this Mac" from you Apple menu. When that opens, click the "Service" tab, then click "Check my service and support coverage status.,"
If it shows no coverage available, that could indicate that the compute was previously owned and returned. It could just be a glitch but you will need to contact Apple to see if it is possible to correct your computer's status. That will require a bill o sale with the serial number showing.
George_of_the_jungle wrote:
Why am I not able to purchase Apple Care Plus for my new MacBook Pro that I purchased on 8/29/2020?
Call Customer Support (800) MY–APPLE (800–692–7753)
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Apple is not here. We are users like you. We do not have a website that is telling you anything.
Your best bet is to contact Apple:
I purchased my MacBook Pro from the Navy Exchange on 29 August 2020 and am attempting to purchase Apple Care Plus protection but your website is telling me my that i cannot purchase. How can this be?
