I cracked the screen on my iPhone 11 a couple of weeks ago and took it into a local non-authorized Apple dealer. They put a screen on and it is very glitchy it freezes frequently and has other issues. Can I still take it to an Apple authorized store?

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I cracked the screen on my iPhone 11 a couple of weeks ago and took it into a local non-authorized Apple dealer. They put a screen on and it is very glitchy it freezes frequently and has other issues. Can I still take it to an Apple authorized store?

My Apple iPhone 11 is less than a year old. I cracked the screen and had to take it to a non authorized dealer here locally and they put a non-Apple screen on it. It is very glitchy and I would like to get a real Apple screen replacement, will they still fix this at an Apple store or if I mail it in to Apple. And have I voided my warranty?

Thank you

iPhone 11

Posted on Sep 21, 2020 7:54 PM

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Answer 1

deggie

Level 10

167,519 points

Sep 21, 2020 9:34 PM in response to artikat10

Yes, cracking the screen is accidental damage and voids the warranty. If you had sent it in and had the screen replaced you would have had a 90 day warranty or the remainder of you original warranty whichever is longer.

I already answered your question, talk to Apple and see if they will work on it after inspecting it.

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Answer 2

artikat10 Author

Level 1

8 points

Sep 21, 2020 9:15 PM in response to artikat10

Additionally I’m not really concerned about the warranty I just want my phone to work correctly. So if I paid 199 bucks Will they put a new screen on it for me?

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Answer 3

deggie

Level 10

167,519 points

Sep 21, 2020 7:56 PM in response to artikat10

You voided your warranty when you broke the screen. You can try making a Genius Bar appointment and pleading your case but they may refuse to work on it especially if the 3rd party shop caused more damage. Only an Apple employee will be able to tell you for sure.

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Answer 4

artikat10 Author

Level 1

8 points

Sep 21, 2020 9:13 PM in response to deggie

So cracking the screen voids the warranty even if I initially have it repaired/replaced by Apple themselves? That seems pretty insane based on the fact that they List iPhone 11 screen replacement on their list of services with a price of $199. Is the warranty voided because Of the initial damage or because are use in an authorized repair Shop? The reason I did this is because I live over 200 miles from any Apple store, they are all closed anyway due to Covid, and I couldn’t be without my phone for a week. The whole thing seems suspicious. Apple runs such a monopoly

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I cracked the screen on my iPhone 11 a couple of weeks ago and took it into a local non-authorized Apple dealer. They put a screen on and it is very glitchy it freezes frequently and has other issues. Can I still take it to an Apple authorized store?

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