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Hello I have a serious issue

“Forgot password” is not an option anywhere. How am I supposed to reset my password when I don’t remember my previous password. And every time I try and change it it ALWAYS asks for it.... very furious.

iPhone 11, 13

Posted on Sep 22, 2020 7:02 AM

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Posted on Sep 22, 2020 11:21 AM

The screen shot shows it is asking for the iPhone passcode, not password.


See the Apple Support article(s) below.


Passcode - If you forgot the passcode for your iPhone or your device is disabled.      


For an Apple ID password, Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage            


Apple ID – Forgot Password           

1 reply
Question marked as Best reply

Sep 22, 2020 11:21 AM in response to efren87

The screen shot shows it is asking for the iPhone passcode, not password.


See the Apple Support article(s) below.


Passcode - If you forgot the passcode for your iPhone or your device is disabled.      


For an Apple ID password, Enter the Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage            


Apple ID – Forgot Password           

Hello I have a serious issue

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