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Hi,
As written above – MacBook Pro 16" 2019 is overheating and being burnt while using. As a result my MacBook's lid is getting dirty with kinda soot. My desk is also getting dirty.
Check out these photos:
The soot comes from ventilating fans:
Temperature inside my MacBook:
Any ideas what's wrong with my MacBook? MacBook is 1 month old.
MacBook Pro 16″, macOS 10.15
Well, the first thing I would have done is to take it to Apple or an authorized service provider.
Since you appear to have opened it yourself, your warranty is now void - unfortunately.
However, I'd take it in anyway. This needs to be examined by a professional.
The dust you show near the fan exit ports is not alarming. Exit air will be dusty if the intake air is dusty.
The temperatures you show in that report are perfectly normal -- You Mac can run all day every day at 60 degrees C without the slightest problem. At those temperatures, it may not even ramp up the fan speeds much.
if you Mac internal temperatures approach 100 degrees C, the fans will ramp to maximum. If the temperatures cannot be controlled, your Mac may do an uncontrolled power-down to avoid damage. A Mac that does such a power down without explanation likely needs service.
Hm... intriguing. Even if my computer is just 1 month old? It has been used at my home. I didn’t travel with it. The only surfaces it knows are my desk and my knees. I’m pedantic about my workspace, there is no dust.
Also friends of mine who have the same exact model don’t have such problems. It makes me probe.
If the environment around me is clean and intake air as well, then what can cause this issue?
Yes, pics are showing my computer and yes, these are kinda burn marks - I prefer calling them soot marks, because it’s a dirt and the computer’s case it’s not damaged.
I will contact Apple support.
Nevertheless I’m sick to know what’s going on.
Fans do not create soot and those temperatures are completely normal. The discoloration and evidence of contaminants is not normal.
Any ideas what's wrong with my MacBook? MacBook is 1 month old.
There may or may not be anything wrong, but given that your Mac is only one month old you should be contacting Apple: Contact Support to get started.
Thank you for participating in the Apple Support Communities.
We want to make sure you reach the right team for help with your MacBook Pro. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support
Fortunately pics showing opened MacBook are from the internet.
Anyway, I'm wondering what's the reason of this issue.
So, are the pics from the outside your computer? If there are marks that do look like burn marks, I would contact Apple support.
Overheating and burnt MacBook Pro 16" 2019
