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Trusted phone number

Why doesn’t my phone just automatically update my trusted phone number? Why and how am I suppose to use the sent verification code on a phone number I no longer have? I mean great security, but from its own user.

iPhone 11, iOS 13

Posted on Sep 22, 2020 2:48 PM

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Posted on Sep 22, 2020 7:14 PM

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   


You need to change/add the number on your Apple ID. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.


Apple ID - Manage        

2 replies
Question marked as Best reply

Sep 22, 2020 7:14 PM in response to RoquePerez2100

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   


You need to change/add the number on your Apple ID. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.


Apple ID - Manage        

Trusted phone number

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