New iPad passcode locked

If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support

You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com

To recover your credentials, you’ll need access to one of the following:

• Your primary email address mailbox that corresponds with your AppleID
• Any of the secondary/recovery email addresses that should be configured for your AppleID account
• Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID

Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.

More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support

More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support

When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com

If she got as far as setting up a passcode, then she got as far as entering an Apple ID. The passcode set up step comes after the Apple ID step. The firrst thing you do is log in to an apple ID, then you set up a passcode for the device.

Make sure the iPad is not actually asking you to set up a passcode, rather than expecting one to unlock itself.

If it is asking for a passcode to unlock, you will need to connect it to a computer to restore it to factory condition, and start the setup over. If she did in fact log in to an Apple ID she will need to remember what it was.

Again follow the steps here: If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support

You'll need to connect it to a computer regardless.

Follow the steps here: If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support

Unless the iPad is pre-owned (not “new”) then the Passcode must have been created during the initial setup. If already forgotten, the previously documented procedure must be followed to recover access to (i.e., reset) the iPad.