child cannot be added because they already have apple cash enabled

Since my son turned 14 we have not been able to get the family cash setup on his device. Its says it is already enabled and does not allow him to join .

iPhone XS Max

Posted on Sep 24, 2020 10:12 AM

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Question marked as Top-ranking reply

Posted on Sep 24, 2020 12:31 PM

Hi, this is an easy solution with a few steps.


First you have to close the child's account


Close your account

Before you close your account, make sure that your balance is $0 and that you don't have pending transactions. To check your balance, go to your card info. You can transfer money to your bank, spend it, or send it to someone.

When your balance is $0, contact us to close your account:

  1. Go to your card info:
    • iPhone: Open the Wallet app, tap your Apple Cash card, then tap . Tap the Info tab.
    • iPad: Open the Settings app, tap Wallet & Apple Pay, then tap your Apple Cash card. Tap the Info tab.
    • Apple Watch: Open the Apple Watch app on your iPhone, tap Wallet & Apple Pay, then tap your Apple Cash card.
  1. Tap Contact Apple, then tap Call.



Then you go here - Set up and use Apple Cash Family



5 replies
Question marked as Top-ranking reply

Sep 24, 2020 12:31 PM in response to Rockets21

Hi, this is an easy solution with a few steps.


First you have to close the child's account


Close your account

Before you close your account, make sure that your balance is $0 and that you don't have pending transactions. To check your balance, go to your card info. You can transfer money to your bank, spend it, or send it to someone.

When your balance is $0, contact us to close your account:

  1. Go to your card info:
    • iPhone: Open the Wallet app, tap your Apple Cash card, then tap . Tap the Info tab.
    • iPad: Open the Settings app, tap Wallet & Apple Pay, then tap your Apple Cash card. Tap the Info tab.
    • Apple Watch: Open the Apple Watch app on your iPhone, tap Wallet & Apple Pay, then tap your Apple Cash card.
  1. Tap Contact Apple, then tap Call.



Then you go here - Set up and use Apple Cash Family



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child cannot be added because they already have apple cash enabled

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