ipad mini activation lock problem

Activation Lock Problem

If you purchased the device second-hand, then it is useless without the Apple ID and password to which it is locked. If you don't have it, can't remember it or cannot get it, then the device is useless to you. Try to get your money refunded, if you can, or take it to an Apple store for an exchange provided they will help you. If you are the original owner, then take the device, a copy of your purchase receipt and identity proof to an Apple retailer where they may be able to assist you. For a deceased owner see How to request access to a deceased family member's Apple accounts - Apple Support. Note: there is no guarantee that anyone can gain access to the device.

About Activation Lock on your Mac - Apple Support.

Activation Lock - Turn off Find My iPhone.

About Activation Lock on your Apple Watch - Apple Support.

Turn off Activation Lock - Apple Support.

Need  to  disable  Activation  Lock  on an  iPhone  or  iPad?

I don't think they will unlock it, but you can contact Apple ID Support for assistance.  See the Apple Support articles below for contact information.  

Apple ID - Official Apple Support.    

Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  

Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.

Apple Support schedule phone call

https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.

Apple normally won't unlock an Activation Lock without the receipt.