With Catalina, Trouble printing Fedex labels

With Catalina upgrade in my MAC I am having trouble printing labels from Fedex


Posted on Sep 25, 2020 2:46 PM

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3 replies

Oct 7, 2020 6:24 AM in response to schamt

Welcome back schamt.


Thank you for those details. We’d like you to do some troubleshooting that will assist us in isolating the cause. 


Please try printing the international labels using a different web browser on your Mac. Are you able to print the international labels as expected? 


We recommend starting your Mac in safe mode using the steps here: Start up your Mac in safe mode - Apple Support Are you able to print the international labels in safe mode as expected?


We also recommend creating a new user account on your Mac to see if you are able to print the international labels as expected.


We also recommend updating an drivers and firmware for your printer using the steps here: H P ENVY Photo 7155 All-in-One Printer Software and Driver Downloads | HP® Customer Support


If you still need help, please contact HP here for further assistance: Official HP® Support


Let us know the results. We’re here for you.


Take care.

Oct 2, 2020 9:06 AM in response to schamt

Hello schamt.


Welcome to Apple Support Communities. We understand that since you’ve upgraded to macOS Catalina that you’re unable to print labels from FedEx. We’re happy to help.


Are the labels you’re trying to print a PDF attachment to an email? If not, are you using a particular app to print the labels? Which app are you using? Please provide the exact error message that you receive?


Please try the steps here: Solve printing problems on Mac - Apple Support


We also recommend checking here for drivers that you may need to update your printer: Printer and scanner drivers for Mac - Apple Support


Let us know the results.


Take care.

Oct 6, 2020 5:41 PM in response to raina_b22

I can print every thing without a problem, I can print the FedEx labels for USA delivery but I have trouble when I try to print an international label. You have to print 4 pages to send an international package but since I upgraded to Catalina it prints the first label and on the same page half of the other label and then the other half in the next page. I use Safari and to print I push the print icon in the FedEx page. My printer is HP ENVY Photo 7155

thanks for your help

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With Catalina, Trouble printing Fedex labels

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