Slow start up & unexpected quit issues

Question

Level 1

4 points

Slow start up & unexpected quit issues

Hi, everyone!

I’ve been having start-up issues with my iMac since it came out of the box, and I’m wondering whether or not this is normal and how I can fix it.

Issues

The computer takes 8-10 minutes to go from the black Apple logo start up page to my desktop.
Once I’m at the desktop, it takes about 3-4 minutes for any program to launch.
When I type a URL in Safari, it takes about 4-5 minutes for a webpage to load.
Sometimes (I haven’t been able to figure out the pattern of when/why this happens yet) Pages and/or Keynote will “unexpectedly quit” and it’ll ask me if I want to send a report to Apple.

Things I have tried:

installing updates
repairingr disks
investigating RAM usage (it came with 8 RAMS)
disabling backup (Time Machine)
reconnecting and rebooting internet connection
un-syncing all other Apple devices
turning off Bluetooth and using a USB mouse and keyboard

When these issues started happening, I was only using about 20% of the storage; I think I’m at around 40% now.

I should have taken it to the Mac store as soon as I started having these issues about three years ago; instead I continued using my iPhone and iPad for every day tasks and using the computer only when I had to.

Now that I have to use the computer frequently, it’s driving me nuts. Haha.

Any insight you all can offer will be greatly appreciated! :)

iMac 21.5″ 4K, macOS 10.13

Posted on Sep 26, 2020 6:28 AM

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Answer 1

BDAqua

Level 10

251,445 points

Sep 27, 2020 5:46 PM in response to twigsgrrl

Sorry https://discussions.apple.com/content/attachment/6ddfd7b3-e239-471f-95d9-ff0e85c00f78 isn't loading for me hear, try the tiny letter page icon to put it up.

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Answer 2

BDAqua

Level 10

251,445 points

Sep 26, 2020 11:43 AM in response to twigsgrrl

I think we can figure it out if you can submit an etrecheck report...

EtreCheck is a FREE simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info.

https://www.etrecheck.com/

Pastebin is a good place to paste the whole report if you capture the URL while there…

https://pastebin.com/

Whew, they've changed pastebin & made it harder, but after pasting in, click Create new paste button, then Embed button, then copy the URL...

The important part is...

https://pastebin.com/embed_js/KuvnghqA

Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck. In a Reply before you click post, look for this to add longer texts...

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