Why is my phone not updating. It keep saying estimating time and nothing changes its been an hour and beyond keep seeing the same thing?

Hi Johnniemuhumuza,

Thank you for reaching out in Apple Support Communities. We understand you're unable to install the latest update of the iOS operating system on your iPhone.

It's important to have a seamless experience in updating your iPhone, and we'd like to help.

To help troubleshoot an over the air update, we suggest to follow the steps outlined in this helpful article: If your iPhone, iPad or iPod touch won’t update

If that doesn't help, please connect your iPhone to a computer and update the software. Here's how: Update your iPhone, iPad, or iPod touch

Please let us know if that helps.

Best regards.

Johnniemuhumuza,

Thanks for getting back to us. In reference to your question, we're a bit unclear by what you mean to bypass a previous user's account. If the iPhone was previously owned by another user, you'll want to ensure that the following steps in this article were followed: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch

From there, you'll want to follow the support articles that we previously advised to help update the iOS software.

Kind regards.