You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

E mail fault

Hi I’m having an email problem. I have an iPad and iPhone neither of which are receiving emails the I pad since two days ago the iPhone today at 1.30.At this time I was dealing with BT over a change of telephone which may have some significance! I can’t send emails either and a message in the outbox where they are residing is

“Cannot send mail

The username or password for

“*****@mail.btinternet.com”

is incorrect

Iam sure this is a glitch as I have changed nothing and internet is OK

I am sure there must be somebody out there with some ideas- help!

Sonia



[Email Edited by Moderator]

iPad, iPadOS 13

Posted on Sep 26, 2020 1:52 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 26, 2020 1:55 PM

Tried re-entering the credentials for the account, for the SMTP server?

1 reply

E mail fault

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.