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Photos (for Mac) cannot identify iPhone X

Greetings Mac users,


I have recently come across this issue, and perhaps others have the same incident.


For background:

MacBook Pro (16-inch, 2019)

iPhone X

iOS 10.0.1

macOS 10.15.7

Photos 5.0 (161.0.120)


This incident has not taken place prior to updating the macOS/iOS.


Incident: upon connecting the iPhone to the MacBook Pro, and opening Photos, the Photos window "hangs" at "Please unlock iPhone".


I performed a restart, did a reinstall (Option-Command-R), and connected via direct cable (lightning to usb-c)...none of these allowed the iPhone to be identified.


Anyone have any ideas?


Thank you in advance.


-Merlin

MacBook Pro 16″, macOS 10.15

Posted on Sep 27, 2020 6:46 AM

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Photos (for Mac) cannot identify iPhone X

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