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User profile for user: renita92
renita92 Author
User level: Level 1
4 points

Re: Problem with face recognition

I’ve been using XR for almost an year now, I haven’t had any problem regarding my face recognition but now it’s not able to recognize my face and I tried reset it again am not able to do it please do the needful it’s very important. TIA

iPhone XR

Posted on Sep 27, 2020 3:54 PM

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,418 points

Posted on Sep 27, 2020 4:15 PM

Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,418 points

Sep 27, 2020 4:15 PM in response to renita92

Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

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Re: Problem with face recognition

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