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Hi I’m trying to update my phone. But it says “ Apple store and iTunes disabled. Please help

What does it mean when it says”Apple store and ITunes is disabled

Posted on Sep 27, 2020 7:37 PM

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Question marked as Apple recommended

According to: If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

"Contact Apple Support for help.

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help."

Posted on Sep 27, 2020 7:44 PM

2 replies
Question marked as Apple recommended

Sep 27, 2020 7:44 PM in response to genessis288

According to: If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

"Contact Apple Support for help.

If you see a message that says "Your account has been disabled in the App Store and iTunes," there might be a problem with the payment method that you have on file.

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help."

Hi I’m trying to update my phone. But it says “ Apple store and iTunes disabled. Please help

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