"Unable to load photo" on iPhone
why does it say that i am unable to load my photos. i even turned on download and keep originals but it still doesn’t load. please help.
[Re-Titled by Moderator]
iPhone 11, iOS 13
Question marked as
Top-ranking reply
User profile for user:
CarlAVII
User level:
Community Specialist
Hello ChristianFontes,
Thanks for reaching out to us with this trouble you're having loading this photo. We're happy to help you with this. First, let's make sure you have enough internal device storage. Go to Settings > General > iPhone Storage, and make sure there is enough space available. Next, we'd like to have you restart the iPhone and test this issue. Follow the steps here to do so:
If this issue persists after restarting, make sure you're using the most current software version on your iPhone. If you are not using iOS 14.0.1, get the guidance here to get updated:
Update your iPhone, iPad, or iPod touch
Let us know the outcome, and we can go from there if needed.
Have a great day!
