"Unable to load photo" on iPhone

Hello ChristianFontes,

Thanks for reaching out to us with this trouble you're having loading this photo. We're happy to help you with this. First, let's make sure you have enough internal device storage. Go to Settings > General > iPhone Storage, and make sure there is enough space available. Next, we'd like to have you restart the iPhone and test this issue. Follow the steps here to do so:

Restart your iPhone

If this issue persists after restarting, make sure you're using the most current software version on your iPhone. If you are not using iOS 14.0.1, get the guidance here to get updated:

Update your iPhone, iPad, or iPod touch

Let us know the outcome, and we can go from there if needed.

Have a great day!

Awesome - the classic shut down and restart fixed the issue for me (on new iPad Air). Yay! And thanks 🙏🏼