Javascript error preventing software install

I'm a Pro Tools user and I'm getting a Javascript error when I attempt to install an update for an AVID/Digidesign virtual instrument plugin called Transfuser. I downloaded the software directly to my Mac Pro got the error so I ran software updater and it brought the machine right up to date including Java but I'm still getting this:

"There was an error while evaluating Javascript for the package"

So AVID support asked me if I updated Javascript but I can't find a proper download link for it. I did an internet search for this error and found that it's quite common but nothing that helps me directly. I understand that Java and Javascript are not the same thing but AVID support mentioned that updating Java on my Mac would probably update both....though this is not clear. How can I fix this issue? I've never encountered it before and could use some help. You can see the DUC support thread I've got going here: http://duc.digidesign.com/showthread.php?t=278422

I tried an experiment: Booting into my cloned drive and installing and it worked. But still no way to install from there onto another volume....and I can't use Time machine because I've had it turned off since I've been using Carbon Copy Cloner. Time Machine has known issues with Pro Tools.

Seems to me it has something to do with the HD??? Any help on the matter would be most welcome.

Mac Pro Dual Core 2.66 Intel Xeon, Mac OS X (10.5.8), 9GB RAM with dual monitors, Digi 002R/Pro Tools 8

Posted on Jul 24, 2010 6:00 AM

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7 replies

Jul 24, 2010 6:56 AM in response to Gothboy

Considering the rather **** poor advice you've been getting from this company, I'd suggest the long term solution of finding some alternative to their product if at all possible. If they hire idiots for their front line support, what does that say about them as a company? These are the people they chose to represent them to their customers.

Java and JavaScript are two entirely different things, and updating one will have nothing to do with the other. In fact, JavaScript is almost always an inseparable part of the web browser. Microsoft is the only company I know of, that offers JavaScript as some kind of stand alone download, and I think they stopped doing that some years ago, just folding it back into Internet Explorer.

As for your problem, it's nothing to do with your HDD, it's more some kind of OS corruption. So what is different about your system now as opposed to the most recent clone that worked?

Or even better still, why not just take the clone that allowed it to install and restore that image to your system? Based on my experiences with situations similar to what you're going through. It's like quicksand. The more you try and figure out what the problem is, the more you're sucked in and the more time you end up wasting. Back up any important files that may have changed since your last image, and then just restore the image where you got this software to install. Chalk the whole thing up to the company writing software that's written about as well as their support staff is trained, and keep your eye out for an alternative product.

Jul 24, 2010 7:23 AM in response to Scott Billings

Thanks Scott,
I've been using Pro Tools for ten years now and I'm fluid in it's use for my ends. I'm in the final stages of mixing an album with it and in the middle of remixing songs from the album as a second release...so I can't just go to Logic right now. Plus with trying to afford mastering for these albums I can't afford that. I'm looking at short term solutions right now.

2 things are different: I upgraded from PT 8.0.3cs2 to 8.0.4 and Automap 3.4 to 3.5...that's it. This morning I thought about restoring from the clone but I've never done this with CCC and don't know how really. Is it just the same process only reversing the drive targets?

Jul 24, 2010 9:05 AM in response to Gothboy

CCC 3.3 - you should be able to boot and run from the clone as is; or, restore, but not to your main system drive, use another.

I switched from CCC to SuperDuper eventually and of course reformat and restore about twice a year. They are close to being the same but not totally. And you can use SD or even Apple Disk Utility's RESTORE.

Sounds like you made a clone before the update - wish more people would! so you should be safe and work fine.

Sometimes new software can use new or different file format/struture but that hopefully is not true here.

One thing you could do is take your clone with older PT and Automap and... clone it again (to leave it "as is") to another drive; pull your main system drive and pop it in. Depends on where your backup/clone is located and your internal drive arrangement.

Some have extra or spare drive sleds/trays so that they can rearrange drives, backups or alternate system.

And of course keeping the system drive to just main OS and apps, and all the data files, libraries you use etc on other drives. Even the "home folder" if you want can go on a different hard drive.

Not sure why the problem seems to be java or javascript, as Mac OS doesn't really have too many separate options for installing or updating outside what Apple posts and bundles into OS X updates. There was a problem with 10.6.4 installing an older version of Flash that needed to be updated from Adobe to 10.1 for security and other reasons.

Hope that isn't too distracting from what you are trying to accomplish.

Jul 24, 2010 10:32 AM in response to The hatter

Not distracting but perplexing. Yeah, I can boot into the clone drive and use PT(Plus it has this Transfuser update on it too so that works on this drive) but why can't I just use CCC to restore the problematic main OS drive? Isn't that what it's supposed to do? That I don't get.
Yeah I could just get another HD(The MP has 4 slots but they're all being used for audio recording) and simply replace the drive....but times are tight here even for that. Have to master a CD, at very high cost. Literally evry penny is going into that.

Don't think it's a format/structure change on AVIDs' part, no. What I can say is that running Pro Tools on this drive has not been without issues....issues that stumped not only me but AVID support: Automation lane size not remembered, unexpected crashes, etc. AVID support immediately chaulked it up to plugins being the issue and blamed it on Automap...but maybe it's something else entirely...maybe it IS an OS corruption.

What I want to do is just fix the issue on the main drive. How would I use Apple Disk Utility's RESTORE?

Jul 24, 2010 11:41 AM in response to Gothboy

I don't see why you can't restore.

Ideal is to do a walk-thru and test what a restore is and does and such - when you have time and things are working.

When I restore, I format and then restore. Or you can erase.

with enough drives, there is almost no need unless there may be structural errors, or you want to move the system to a new larger or faster drive.

HELP menu in programs like Disk Utility plus it is quite easy

I am not audio or protools, more system maintenance type, and I have no idea why or what is different. But I do know that if I have a system that works, I would make a copy (clone) of it and keep it safe (and off line).

Having spare drives handy is a must, along with SuperDuper and Disk Warrior.

Clone with SuperDuper doesn't copy temp files, log and caches, which is great, those can be problematic and just take up space, and are best recreated fresh.

I would never say a drive is working 100% okay without also using Disk Warrior, maybe even TechTool Pro 5.

Just DO NOT rely on only Apple First Aid to tell you or keep a drive in tip top shape and working order - it doesn't and won't.

A newly formatted drive insures a number of things. You can also write zeros over the drive. A drive used by 10.6.3+ really should be formatted by Snow Leopard, especially system drives. Yes you can just install over Leopard and update, but it really isn't the same.

I buy a lot of drives, but I trust all 4 systems I have to WD VelociRaptors for the most part, built like SCSI drives use to with good low seeks and latency, and run cold but fast.

Also nice to have 4 systems so one can be used for testing or something or a job that takes a lot of time and leave me free.

I'd take your problem system, use SuperDuper (free for full clone, inexpensive $29 for "Smart Update" feature) and clone it to a newly initialized drive; plus run Disk Warrior 4.2 against it first. Then run from that.

I've had three WD drives out of 30 fail, all WD Caviar, two were "Black" series, one was repaired and works fine now thanks to WD's Windows utility. But I won't use Caviar drives except for storage and triple backups now.

I was worried that going back and forth with different versions of AVID apps might handle data files differently, like how Microsoft changes Excel/Word .docx files.

About CCC and other issues:
http://macperformanceguide.com

How to clone with CCC
http://macperformanceguide.com/Mac-HowToClone.html

Even for non-RAID (but definitely for use with RAID) nothing beats SoftRAID for reliable and easy to setup partitions.
http://macperformanceguide.com/Mac-DiglloydHardware.html
http://macperformanceguide.com/Storage-SoftRAID.html

Jul 24, 2010 4:32 PM in response to The hatter

In yet another experiment I had to update Melodyne essential to the newer RTAS version so I went ahead with it and it installed 1-2-3 just like that no javascript error. It's only on that AIR Transfuser update that I'm getting the error. I've now come 'round to thinking it's somehow related to the way I went about trying to install Transfuser. I tried to install from the actual disk(V.1) then ran a 1.1 update but it wouldn't work with the iLok key because it only had the 1.3 license on it....THEN I installed 1.3 and got the error. I didn't install it that way on the clone drive I just installed the updated version and it worked right away.....course I could be wrong....it just seems related only to this particular software.

I'm thinking now I might just get SL and see if the problem goes away.....or just format and clone and then install SL. Jeesch I don't know????

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Javascript error preventing software install

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