Trouble sending group text message to one particular group

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Trouble sending group text message to one particular group

My text messages cannot be delivered to one particular group (myself and 3 others). One of the other members does not have an iPhone. I did not have this problem until a week or so ago. I am able to send to each of them individually (including the one without an iPhone), but just not when it's a group. I have this issue whether I am using my phone, iPad, or MacBook. I have SMS and MMS turned on. I am also in another group which texts frequently and not everyone has an iPhone, but do not have this problem in that group. Any suggestions?

iPhone XS

Posted on Sep 28, 2020 8:43 AM

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Answer 1

judysings

Community Specialist

Oct 4, 2020 6:36 PM in response to Disneyaholic

Hi Disneyaholic,

We understand the need to stay connected, and have your messages consistently be received or delivered.

As this would be a MMS group, there's a few things that may be going on. If it is only this one group wherein your messages aren't delivered, you may need to delete the group from your device and recreate it. Additional information can be found in the "If you have issues with a group message" section of this article: If you can't send or receive messages on your iPhone, iPad, or iPod touch.

If the issue persists after deleting and recreating or being re-added to the group, we'd recommend reaching out to your cellular provider. Group messages with SMS and MMS would be routed and controlled by your cellular provider.

Cheers!

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Trouble sending group text message to one particular group

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