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User profile for user: MrsMunich
MrsMunich Author
User level: Level 1
4 points

Desktop doesn’t do anything

It doesn’t turn on!!!!!!! I tried pushing the on button for 15 secs, doesn’t work, changed outlets...doesn’t work!!!!!!! Took out the cord for a few minutes put it back on and doesn’t work!!!!!!! !!

iMac 21.5″, macOS 10.15

Posted on Sep 28, 2020 11:12 AM

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User profile for user: Kappy
Kappy
User level: Level 10
361,855 points

Posted on Sep 28, 2020 11:30 AM

Troubleshooting Mac Startup or Power Up Problems

What to Do When Your Mac Won't Power Up At All


Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. To arrange a return for repair or replacement: Mac Repair.
  3. If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
  4. Primary support help at Contact Support.
  5. To contact product and tech support: Contacting Apple for support and service including international calling numbers.
  6. Product  Service  and  Repair  information.
  7. Apple  Service  Programs.


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Question marked as Top-ranking reply
User profile for user: Kappy
Kappy
User level: Level 10
361,855 points

Sep 28, 2020 11:30 AM in response to MrsMunich

Troubleshooting Mac Startup or Power Up Problems

What to Do When Your Mac Won't Power Up At All


Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. To arrange a return for repair or replacement: Mac Repair.
  3. If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple product.
  4. Primary support help at Contact Support.
  5. To contact product and tech support: Contacting Apple for support and service including international calling numbers.
  6. Product  Service  and  Repair  information.
  7. Apple  Service  Programs.


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Desktop doesn’t do anything

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