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Replacement Unit by Apple for iPhone 11 Pro Max

Hi all. I had a query. Apple is replacing my phone due to an issue. I have the iPhone 11 Pro Max (256GB) (Space Gray) and I’m wondering if the replacement unit that I am getting is a brand new phone or a refurbished unit? The term ‘replacement unit’ is a bit ambiguous and the issue due to which they are changing my phone is one that can easily be ignored as it is cosmetic and not hardware/software related.

iPhone 11 Pro Max, iOS 14

Posted on Sep 28, 2020 11:22 AM

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shayaanfrompk wrote:

I’m wondering if the replacement unit that I am getting is a brand new phone or a refurbished unit?

Yes. It will be a service replacement. It may be new, it may be remanufactured. There is no way you or anyone at Apple can tell the difference.


Posted on Sep 28, 2020 11:28 AM

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Replacement Unit by Apple for iPhone 11 Pro Max

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