Preço abusivo para reparo de tela no Brasil

No site da Apple diz que "Se a tela do Apple Watch for quebrada acidentalmente, você poderá ter a opção de reparo ou substituição do Apple Watch..." (https://support.apple.com/pt-br/watch/repair/service). Contudo as autorizadas me passaram que só é possível a substituição do aparelho. Após falar com 6 atendentes e muitas divergências, aparentemente a informação final é que o texto do site funciona para os EUA. No brasil seria a troca do Relógio todo mesmo, o que no meu caso (Apple Watch Series 5 (GPS + Cellular) (Alumínio)) custaria R$ 3.049,00 (https://support.apple.com/pt-br/watch/repair/service/pricing). É um abuso ao consumidor, pois quero trocar somente a tela, já que o relógio está com todas as funcionalidades em perfeito estado, inclusive o touch, e para isso terei que pagar bem mais da metade do valor de um relógio novo.


Apple Watch Series 5, watchOS 6

Posted on Sep 28, 2020 4:06 PM

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Oct 7, 2020 8:03 AM in response to sterling r

Apple website in Brazil says that If the Apple Watch screen is accidentally broken, you may have the option to repair or replace the Apple Watch ... (https://support.apple.com/pt-br/watch/repair/service). However the authorized shops told me that it is only possible to replace the device. After speaking with 6 Apple Support attendants and many disagreements between them, apparently the final information is that what is written in the Brazilian website works for the USA, but not for Brazil. In Brazil the only option would be the replacement of the entire Watch, which in my case (Apple Watch Series 5 (GPS + Cellular) (Aluminum)) would cost R$ 3,049.00 (https://support.apple.com/pt-br/watch/repair/service/pricing). It is an abuse to the consumer, because I want to replace only the screen, since the watch has all the features in perfect condition, including the touch, and for that I will have to pay well over half the value of a new watch.

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Preço abusivo para reparo de tela no Brasil

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