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Unable to Open/View Attachments on Gmail with iphone11pro

I recently deleted some apps I didn’t think I needed on my iPhone 11 Pro. Now I find I am unable to open and view any attachments on Gmail. I think I deleted a necessary program. Does anyone know what program(s) you need to open and view attachments on Gmail? See attached as a sample of what I’m experiencing.

THANK YOU!

Posted on Oct 2, 2020 5:55 AM

Reply
3 replies

Oct 7, 2020 3:49 PM in response to formulaone128

Good afternoon formulaone128,


Welcome to the Apple Support Communities!


It sounds like like you are not able to open attachments in your Gmail account. Were you using the Gmail app, or the native Mail app for iOS?


Do you have any other email accounts with photos attached that you can check?


You may need to go to the Gmail webmail page and sign in to see the missing emails and attachments.


Then delete the Gmail account and re-add it if using the Mail app.

  1. Open the Settings app and tap Mail
  2. Tap Accounts
  3. Select the email account you want to delete (in this case Gmail).
  4. Tap Delete Account at the bottom of the screen.
  5. Tap Delete from My iPhone again to confirm.


Add an email account to your iPhone, iPad, or iPod touch


If the issue persists, please reply to this thread and we'll do our best to help you!


Take care.

Oct 9, 2020 10:49 AM in response to judysings

I’m sorry, I am confused and am not following what you are saying.


I am using the Gmail app. I deleted the email app that came with the phone when I bought it in June. I have three emails that feed into this gmail app. I am unable to open attachments on any of the three emails. I never experience a problem until recently.


I’m not missing emails, I’m just unable to open any attachments.



Oct 11, 2020 10:00 AM in response to formulaone128

Hi formulaone128,


For help with the Gmail application, you would need to reach out to the app developer.


The suggestion above to check your email messages on the Gmail website will help you isolate the issue to the Gmail account or the Gmail app.


You may need to go to the Gmail webmail page and sign in to see the missing emails and attachments.


How to contact an app developer


Take care.

Unable to Open/View Attachments on Gmail with iphone11pro

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